Solved

Several users are complaining of folders, calendars, and contacts disappearing.

Posted on 2007-11-15
7
227 Views
Last Modified: 2013-12-05
Several users are complaining of folders, calendars, and contacts disappearing.  I am totally lost here and people are beginning to get pissed.  Can someone assist?  

Details:

win 2000 server
ms exch 2000
75 users

Any assistance would be great.  Thank you
0
Comment
Question by:tekgiants
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 20291913
Based on the information that you have provided above, impossible to diagnose what is happening. Cold be a corrupt database, could be someone who has more rights than they should do simply deleting the content.

Simon.
0
 
LVL 1

Author Comment

by:tekgiants
ID: 20299011
Well its 3 users with similiar issue.  I had a drive notifcation that there were some errors so i ran the check and it seems fine now.  However I have now 3 users where people are missing old emails, calendars, contacts and personal folders.  No one deleted anything. Made sure.  Does this help?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 20300783
Drive notification where? On the Exchange server? You could still be looking at a corrupt database - if that is the case then you could be looking at a serious problem.
Do you have good backups?

Simon.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 1

Author Comment

by:tekgiants
ID: 20319533
On the exchange server.  The problem is they dont have a good backup.  Now the other users are ok and I just have one user who cannot see her contacts and folders.  Thoughts?
0
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 20320761
Without backups you are probably stuck. Use it as a lesson to ensure that the backups are good in future. At present you don't actually know what the root cause of the problem is - it could be something with the database, the physical drives, the drive or file structure.

Simon.
0
 
LVL 1

Author Comment

by:tekgiants
ID: 20320979
Yeah that is kind of what I was thinking as well.  We inherited a mess of a network from someone who kind of half-assed everything. I will double check on the backups.  Perhaps he created a ghost image or something. I could only hope.  Let me do some digging and if nothing I will award the points.  Thanks Simon
0
 
LVL 1

Author Closing Comment

by:tekgiants
ID: 31409357
I have come to the conclusion the drive is shot and the a##hole that was here before us totally screwed this place up.  :)  Good Times!
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This video discusses moving either the default database or any database to a new volume.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question