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Exchange 2003 Messages Bouncing

Posted on 2007-11-15
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Last Modified: 2012-06-21
Hi, I am having problems with a Windows 2003 SP2 Server with Exchange 2003 SP2 on it.  It keeps randomly bouncing messages with the following error;

            The e-mail address could not be found.  Perhaps the recipient moved to a different e-mail organization, or there was a mistake in the address.  Check the address and try again.
            <Exchangeserver.domainname #5.1.0>

I thought first of all that it might be a problem with the Nickname file on users but replying to the received message sometimes gets this error.  I have turned on Exchange logging and cannot see the message in the Exchange log, I also confirmed with our ISP that they did not see the message go through their mail servers but they did my other 4 messages to that recipient.

The server was originally promo'd in from a Windows 2000 domain and all 2000 servers have now bee removed from the domain.  There is just this Exchange server and another Windows 2003 Std server in the domain, any ideas folks before I raise a case with Bill Gates N Co....

Ta
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Question by:DClayden
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Expert Comment

by:Sembee
ID: 20294263
Is this internal or external email?
Do you have recipient filtering enabled?

Simon.
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Author Comment

by:DClayden
ID: 20297008
Hiya, we do not have recipient filtering enabled and the bounces can come from both external and internal addresses sent to the Global Address List.

Thanks
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Author Comment

by:DClayden
ID: 20297389
Just turned upp all MS EX Logging and now get the following when a message bounces....
Event Type:      Warning
Event Source:      MSExchangeTransport
Event Category:      Exchange Store Driver
Event ID:      327
Date:            16/11/2007
Time:            11:09:25
User:            N/A
Computer:      EXCHANGE
Description:
The following call : EcSaveChangesMessage to the store failed. Error code : -1605. MDB : 34fc9079-aebd-4262-880e-8890c0a2a451. FID : 2-7106. MID : 1-60B410. File : .

For more information, click http://www.microsoft.com/contentredirect.asp.

AND
Event Type:      Error
Event Source:      MSExchangeTransport
Event Category:      NDR
Event ID:      3009
Date:            16/11/2007
Time:            11:09:25
User:            N/A
Computer:      EXCHANGE
Description:
A non-delivery report with a status code of 5.1.0 was generated for recipient rfc822;emailaddy@domain.com (Message-ID <061736F1B096E24A9837FED6B818CB4D60B410@exchangeserver.domainname>).    
Cause: This is categorizer failure caused by a bad address.
For more information, click http://www.microsoft.com/contentredirect.asp.  
Solution: Either the recipient address is incorrectly formatted or the categorizer was not able to properly resolve the recipient. Checking the recipient address and re-sending the message is the first step to resolving this error.  
Data:
0000: bb f9 ff ff               »ùÿÿ    

Any ideas?

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LVL 104

Expert Comment

by:Sembee
ID: 20297698
Have you got journaling enabled?

Simon.
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Author Comment

by:DClayden
ID: 20298229
I dont think so.  I have had a look online to see how to tell and I cant see any signs of it.  Do you think an offline defrag will help?  Straighten things out maybe, any other ideas?

Thanks again....
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Expert Comment

by:Sembee
ID: 20298566
I would be surprised if an offline defrag would help. That is database maintenance, this is a transport error.

You may want to look at this eventid.net report on the error: http://www.eventid.net/display.asp?eventid=327&eventno=1730&source=MSExchangeTransport&phase=1

It shows a number of possible causes including rules. For rules it could also be event sinks, which are installed by third party tools.

Simon.
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DClayden earned 0 total points
ID: 20323873
Hiya, I have got this sorted today via Microsoft Support.  It took a lot of testing and a 3 hour conversation to get it going!  All it needed in the end was an ISinteg.  All working now though, it seemed the databases had corruptions...

Great!  Thanks for your suggestions though.
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