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forwarded embedded jpg images are not visible to recipient

When our users receive emails with embedded images and then try to forward the email to somebody outside the domain, the images do not show up on the recipients email. If we forward to a user inside the domain the images are viewable.

Is there a setting of some sort to allow us to forward embedded images?

Thanks
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seanwray
Asked:
seanwray
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1 Solution
 
Bob StoneIT GuruCommented:
What sort of spam control do you have set up on the server?
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ShineOnCommented:
Does it fail for all users outside your domain, or just some?  If it's all users, then I second stone5150's question - it sounds like you're blocking outbound embedded images.

To test, you can send the same email to your yahoo, hotmail or gmail account and see if you get the image files.
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seanwrayAuthor Commented:
Forgive me but I am not any sort of professional IT type person. We have no third party spam control on our server. We do have a Sisco firewall that is fairly new.

"Does it fail for all users outside your domain, or just some?"
Yes - I have sent test emails to gmail, hotmail and roadrunner email addresses.

Is there a setting where we would blocking outbound embedded images? Is it on the server somewhere in System Manager? Maybe on the firewall? If on the fire wall, I can ask out IT consulting company to change the configuration.

I look forward to your answers.

Thanks for helping.
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ShineOnCommented:
It could be a firewall or antivirus thing.

Do you use the Windows built-in firewall?  Do you use an antivirus?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Assuming that you are using Outlook 2003, and your "embedded" images are retaining a reference to a network drive or are located on the Internet, you need to change a setting in Options > Mail Format > Internet Format.

Make sure that the box is checked that says, "When an HTML message contains pictures located on the Internet, send a copy of the pictures instead of the reference to their location."

Jeff
TechSoEasy
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seanwrayAuthor Commented:
Our Outlook clients range from 2002 to 2007. I have tested both the 2002 and 2007 clients. When forwarding emails with images hosted on the internet - no images appear. When forwarding emails with images hosted on our network images DO appear.

I looked in Outlook 2007 and I do not see an option for "When an HTML message contains pictures located on the Internet, send a copy of the pictures instead of the reference to their location.

I looked on our Outlook 2002 client. The option TechSoEasy mentions IS checked. This leads me to believe it's a firewall issue. We DO NOT use Windows firewall. We have a Sisco firewall that a subcontractor maintains for us."

ShineOn mentions AntiVirus - We use Symantec Corporate edition 10.0

That's it for now.

Thanks! Sean
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seanwrayAuthor Commented:
I just confirmed that we have had this problem even before our new firewall. Which leads me to think it might be some kind of setting in Exchange.

S
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
For Outlook 2002, see this article:  http://office.microsoft.com/en-us/outlook/HA010347811033.aspx

For Outlook 2007, you have to change it with a registry entry:

Open regedit.exe and go to:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail
Insert > New > DWORD

Name (with the spaces as shown): Send Pictures With Document

A value of 1 will include the picture with the message instead of a link.
If the value is set to 0 or when the key is missing the message will just include a link.

The registry entry may already be there... so in that case you'd just need to change the value to 1

Jeff
TechSoEasy


 
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