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Mouse just stopped working in body of any Word document

Posted on 2007-11-15
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Last Modified: 2010-04-21
As of this morning, when I open Word 2007 and try to edit a document, my mouse no longer is able to select text, click to a line or word in the document, etc.  I can use the menu items with the mouse but any mouse actions such as click, right click, etc. just magically stopped working.

When I go to Word Options to try and see what is going on there, I cannot use my mouse to select the different configuration items and tab, space bar, etc. do not get me to the selections.

All other applications use the mouse just fine, including Outlook.
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Question by:greghelland
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Expert Comment

by:war1
ID: 20290978
Hello greghelland,

Restart the compuer and test if mouse works in Word 2007.

If no joy, perform a Detect and Repair in Word.

If no joy, reinstall Word 2007.

Hope this helps!
war1
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Author Comment

by:greghelland
ID: 20291156
Since the mouse does not work, I cannot get to the Word Options > Resources to run the diagnostics.  Any other way to run them?
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LVL 97

Expert Comment

by:war1
ID: 20291178
Can you use Tab, and arrow keys to move around?
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Author Comment

by:greghelland
ID: 20375624
Reinstalled Office about 3 times and finally got it working - Resolved.
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Accepted Solution

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war1 earned 500 total points
ID: 20376968
greghelland, glad the problem is resolved. Wonder why it takes more than one install to fix it.  Do you have antivirus running in background and interfering with install?
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Author Closing Comment

by:greghelland
ID: 31409380
AntiVirus truned off but who knows.....
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Expert Comment

by:LPJackson76
ID: 20633622
This seems to be a common problem...it has something to do with Add-Ins, and there are 2 steps you need to cure it.

Step 1--to fix the mouse problem:
Go into Regedit and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins
One at a time, change the LOADBEHAVIOR key from 3 to 0 for your add-ins to find out which one is causing the problem

Step 2--to fix the Crash on Close problem
1. Close Word and Outlook
2. Start / Run and type regedit
3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. Rename this key.
5. Restart Word
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Expert Comment

by:tborchard
ID: 21456169
This can also be caused by the Laserfiche Add-Ins. Once you navigate to the specified registry setting

(Posted by LPJackson76 "Step 1--to fix the mouse problem: Go into Regedit and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addinsdelete")

If you have Laserfiche, you will see "LFOffice72.SaveToLF" add-in. Delete this add-in and your mouse will work as normal.
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Expert Comment

by:Mar500
ID: 25852247
According to MS this is a bug with Office 2007 and Vista, however I am also getting it on Windows 7 with Office 2007.

The above fixes work, but it getting really anoying when it keeps coming back.

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Expert Comment

by:Mar500
ID: 25852462
Sorry I should also point out that the MS tool for fixing this deletes the following reg key
HKCU\Software\Microsoft\Office\12.0\Word\Data

I have no add ins installed to disable but I still get the error. :(
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