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Quickbooks 2007 fails to Export to Excel, Server Busy

Posted on 2007-11-15
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Last Modified: 2010-04-21
When exporting Quickbooks 2007 reports to Excel (Office 2003 version) I get a window titled:
"Server Busy" the body of the message reads : This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem."

I try the 'switch to' and my start menu opens. Excel does not start and the error message remains until I kill the EXCEL process in the Task Manager.  I scoured the QB website and found the issue and the remedy
which is to kill Excel in Task Manager and re-run the export.  I do this and the error just repeats.  I reverted to QB 2005
and the error came up twice then suddenly began exporting to Excel properly.  I then went to QB2007 and the export worked properly there too until I rebooted and the issue returned.  
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Question by:cdent99
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4 Comments
 
LVL 11

Accepted Solution

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turn123 earned 2000 total points
ID: 20304705
Hmm...

If you don't mind trying something to troubleshoot.  I'm wondering if you might have something running at startup that is causing your problem.

Go to Start -> Run -> Type "msconfig" without the quotes -> Go to the startup tab and click "Disable all"

Reboot and see if the problem still occurs.

After you confirm the problem still exists (or is fixed) go to Start -> Run -> Type "msconfig" without the quotes -> Click Normal startup
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Author Comment

by:cdent99
ID: 20488930
Sorry for the delay in posting.  Turns out the issue was with the quickbooks installation.  I needed to
make a backup of the quickbooks file then completely uninstall before reinstalling.  Just installing over
the previous installation (repair) was not effective.  After the reinstall I just restored using the backup file created before uninstallation. All working fine now.
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Author Closing Comment

by:cdent99
ID: 31409403
I also accept this as a solution because it is an intelligent step that I did
take that did yield some insights to why the installation was not functioning properly.
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