Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2447
  • Last Modified:

Issue with Google Earth not running on PC

I am having an issue with Google Earth. When trying to open the program it encounters a problem, error message below.

Google Earth has encountered a problem and needs to close. We are sorry for the inconvenience.

Diagnostic report file name:
C:\DOCUME~1\GFLEIS~1\LOCALS~1\Temp\Google_Earth_4.2.0198.2451_beta_071115-145109_1.dmp


I have uninstalled the program from add and remove programs and rebooted the PC.
Installed new .exe file form the internet and the problem persist.  

I have deleted the internet temp files still having the same issue. The problem is only with this PC the program works fin on other computers.

Please advise as to what I need to do. Thanks







0
pkemp38
Asked:
pkemp38
1 Solution
 
and235100Commented:
The problem is - if the beta version is conflicting with some software on your computer - then you really won;t be able to do much about it.
Google are only offering a beta version (4.2) at the moment - finding a stable version will be tricky.
0
 
evilrixSenior Software Engineer (Avast)Commented:
Long shot but, you can open in OpenGL or DirectX (there are separate icons) have you tried both just in case you are choosing the incorrect mode as supported by your graphics card?
0
 
evilrixSenior Software Engineer (Avast)Commented:
Also, when you uninstall make sure these folders have been removed : -

C:\Program Files\Google\Google Earth
C:\Documents and Settings\<USERNAME>\Application Data\Google\GoogleEarth
C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\Google\GoogleEarth

Just in case you have corrupted data that is being persisted.
0
 
pkemp38Author Commented:
It has to be a conflict with some other software on his computer. I have uninstalled Google Earth four or five times and check folders to make sure everything has been removed. We still have the same issue, still searching for a stable version.

Thank you all for your help in this matter
0
 
wlfieldsCommented:
I am seeing the same issue.  The issue occurs only when running in non priveleged mode on the computer.  The installer also does not give an option to make available for all users.  When running as administrator privelege the program works fine.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now