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Invalid recipient on when sending

Posted on 2007-11-15
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Last Modified: 2008-02-01
I try to send an email to contact@equineexcellence.biz, using one of my email accounts I get it bounced back instantly with an "invalid recipient" message.
The mail server is mail.bigpond.com, if I try any other of my email accounts with different isp's it works fine.
Why might this be happening?
Thanks for any help.
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Question by:RickJ
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8 Comments
 
LVL 16

Expert Comment

by:grahamnonweiler
ID: 20294720
It may be that the ISP for the account you are trying to send email from is blocking ".biz" tlds (top level doman names)

.biz domains are frequently used by spammers and as a consequence get blocked for both outgoing and incoming mail.
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LVL 8

Author Comment

by:RickJ
ID: 20294734
Hello thanks for the quick reply,
How would I verify that is happening without contacting the ISP?
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LVL 16

Expert Comment

by:grahamnonweiler
ID: 20294838
If you have another ".biz" email address try sending an email to that address - if it goes through then your ISP is not blocking .biz domains.

However, the best solution is to ask your ISP.

By the way what is the exact bounce message you receive?
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LVL 8

Author Comment

by:RickJ
ID: 20294908
Thanks I will try another .biz address.
The error is as follows;

Your message did not reach some or all of the intended recipients.

      Subject:      test email
      Sent:      15/11/2007 8:09 PM

The following recipient(s) cannot be reached:

      'contact@equineexcellence.biz' on 15/11/2007 8:09 PM
            550 Invalid recipient: <contact@equineexcellence.biz>
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LVL 8

Author Comment

by:RickJ
ID: 20295323
I tried another couple of .biz and they sent successfully.
Do you still think this is likely to be an ISP problem?
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Accepted Solution

by:
grahamnonweiler earned 2000 total points
ID: 20298142
I have myself just tried to send an email to "contact@equineexcellence.biz" and got 2 errors - the first was a graylisting command from the ATLANTIC SMTP server (the host mail server for equineexcellence.biz) which is normal and nothing to worry about, the second was a 550 error saying the account  "contact@equineexcellence.biz" does not exist.

So it seems the error is with "equineexcellence.biz" and not your ISP.

If you have another way to contact "contact@equineexcellence.biz" then you should tell them that their email is returning "transient" sending errors - it could be that they have some capacity limits or other issues with their host.

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LVL 8

Author Comment

by:RickJ
ID: 20306548
Thanks for that.
I am now trying to deal with the hosting company to rectify the problem, like drawing blood from a stone...
Thanks again for your help.
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LVL 8

Author Comment

by:RickJ
ID: 20324605
Hello again,
Wondering if you could please help me out.
The hosting company is asking for another mail server that is not mail.bigpond.com that cant send to this address.
You mentioned that you tried and it wouldnt work, are you able to tell me the server you are using to send?

Thanks again for your help.
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