Solved

Problem installing Cisco VPN 5.0 on XP SP2

Posted on 2007-11-15
7
2,684 Views
Last Modified: 2009-03-14
I'm trying to load Cisco VPN 5.0 onto an XP SP2 laptop and can't get the installer to start. I execute c:\ciscovpn_5.0\vpnclient_setup.exe and get the security warnings and then nothing more happens. The program is looking for c:\ciscovpn_5.0\installservice.exe which also gives the security warning but nothing else. The installer is finding an error but flashes by so fast I can't see any messages. Any help with either likely reasons for the errors or how to stop the installer and see the messages would be appreciated.
0
Comment
Question by:roviello
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
7 Comments
 
LVL 11

Expert Comment

by:tvman_od
ID: 20295824
Do you have any other VPN clients installed, such as Nortel or similar?
0
 

Author Comment

by:roviello
ID: 20297578
Yes, I have Nortel installed have not problem using it. Unfortunately I can't get to the site with it. I also tried the Windows VPN with the same results.
0
 
LVL 11

Accepted Solution

by:
tvman_od earned 250 total points
ID: 20298057
That's the problem. Nortel and Cisco are NOT compatible and CANNOT coexist in the same system. I stepped on it few times. The problem is how this products create IPSEC tunnel. Cisco creates virtual interfaces, Nortel applies filters fo existing interfaces. Besides that Nortel disable windows IPSEC service and Cisco requires it. There is a way to make it work on the same system, but it requires to enable/disable multiple options and restarting the system before you switch between VPNs. Mistake will cost you a painfull recovery or system reinstallation. So, as a bottom line, uninstall Nortel VPN, restart the system and then try to install Cisco product.
0
 

Author Comment

by:roviello
ID: 20298893
I uninstalled Nortel but there was no change. I still can't get the installer to function. I did see a registry entry for the setup program but no other indications that a install was attempted.
0
 
LVL 11

Expert Comment

by:tvman_od
ID: 20299002
There is a chance that damage has been taken. Looks like it's already screwed up. Recovery process is not trivial and there is no step by step instrucrions. General idea is to reset network stack including all the interfaces and let windows rediscover network adaptors and reinstall it correctly. Besides that native IPSEC engine could be damaged. I'm sorry...

I'll try to find instructions how to reinstall network without editing registry.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

OpenVPN is a great open source VPN server that is capable of providing quick and easy VPN access to your network on the cheap.  By default the software is configured to allow open access to your network.  But what if you want to restrict users to on…
How to set-up an On Demand, IPSec, Site to SIte, VPN from a Draytek Vigor Router to a Cyberoam UTM Appliance. A concise guide to the settings required on both devices
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Suggested Courses

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question