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Outlook 2000 is downloading the same mail over and over, I need to stop it.

Posted on 2007-11-16
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Last Modified: 2010-04-08
I have an outlook 2000 sp3 machine thats downloading the same emails over and over from the mail server. Ive set the outlook on this machine to keep the mail on the mail server because theres another outlook 2000 machine downloads the mail and a blackberry. Only one outlook machine is having the problem and the blackberry is getting them fine.
Also it doesnt double with every send recieve, it went a whole day without doing it (if you can beleive the user) but he seems to be right

Machine with issue: Win XP home SP2/ outlook 2000 sp3
Other machine: Win XP Pro SP2 / Outlook 2000 no service pack

Blackberry: Curve
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Question by:lighthousenetworks
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Expert Comment

by:Glenn_Moore
ID: 20297879
Do you have the setting to download from the server?
Tools, Email Accounts, Change, More Settings, Uncheck on the delivery section - Leave messages on server.
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by:Glenn_Moore
ID: 20297894
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Author Comment

by:lighthousenetworks
ID: 20298303
I dont think I can uncheck the "leave messeges on server" because that will stop the other outlook 2000 downloading the mails.
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Expert Comment

by:Glenn_Moore
ID: 20298429
What are the difference in the settings in the machine that works vs. the one that does not?
Also, what are the settings on the respective Blackberries?
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Expert Comment

by:Glenn_Moore
ID: 20298447
This is the Outlook 2000 inbox repair tool:
http://support.microsoft.com/kb/272227/
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Expert Comment

by:war1
ID: 20299133
Hello lighthousenetworks,

Here are some reasons that you may be getting duplicate messages
http://www.sperrysoftware.com/Outlook/Outlook-Duplicates.asp#Q1

Hope this helps!
war1
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Author Comment

by:lighthousenetworks
ID: 20321102
I'll try these things when I get infront of the machine. Thanks
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Accepted Solution

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lighthousenetworks earned 0 total points
ID: 20491437
Ive tryed the above with no luck. I ended up getting outlook 2003 for it which seems to have stopped it. I did an upgrade so all the settings were kept the same. All i can think of is that it was a bug.
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Expert Comment

by:war1
ID: 20493545
lighthousenetworks,

Glad the problem is fixed.  Usually upgrading Outlook does not fix a duplicate problem.  Did you change any setting?  Disable antivirus check of email? Leave a copy on server?
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Author Comment

by:lighthousenetworks
ID: 20499507
AVG FREE was on the machine with the issue and it was poping up telling me it was scanning the mails. I think I disabled the email scanning tho.
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Expert Comment

by:war1
ID: 20500617
Turn the email scanning in AVG back on.  Test if you get duplicate emails.
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