Primary email address keeps reverting back to old email address.

Posted on 2007-11-16
Last Modified: 2012-05-05
We have two women in our company who have recently gotten married so naturally their last names have changed.  I've been able to update their Active Directory account with the new names and created new email addresses to reflect the name change as well.  The problem I'm having is that when I set the new email address as the primary address it doesn't stay that way.  After a few minutes it reverts back to the old address.  I want the new address to be the primary so that when they email people it shows coming from the new name instead of the old name.  When you go into Outlook the mailbox has their old name on it as well. What could be causing the active directory account to revert back to the old email address.  I don't want to delete the old email address yet because people might still be sending emails to the old address.  We're running Windows Server 2003 R2 Standard with Exchange 2003. All service packs are current.  Thanks in advance for any help.
Question by:dcicheese
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Accepted Solution

nathana21 earned 500 total points
ID: 20298945
Did you change their user name to their new login and set the old one as an alias?

Expert Comment

ID: 20298946
Did you change their user name to their new login and set the old one as an alias?

Expert Comment

ID: 20298952

Author Comment

ID: 20299068
Yes I did that.  The alias box shows the old username.  Login is the new username but the primary address still reverts back to the original email address they had.

Author Comment

ID: 20299203
I gave you the points because you got me in the right area. I needed to set the alias to the new username and it was still on the old username.  As soon as I changed the alias to the new username my problems went away.  Thanks for getting me there.

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