Solved

USRENV Errors 1030 , 1058 , 1512 , 1054 on windows XP sp2 machine in an SBS 2003 R2 Network

Posted on 2007-11-16
13
1,580 Views
Last Modified: 2012-08-14
We have one mobile user who is having severe network issues on their laptop.  The computer is not able to access any network resources after 10 to 15 minutes following a Re-Start.  The Application Log is riddled with the following errors.  A re-boot will resolve the problem for a few minutes and then the problem starts again.  The Computer is on XP Pro SP2.  Our network is SBS 2003 R2 Premium.

Event Log Details Below: (Domain Name Changed to MYDOMAIN)
============================================
Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1030
Date:            11/16/2007
Time:            8:31:16 AM
User:            MYDOMAIN\rallen
Computer:      ROBMOBILE
Description:
Windows cannot query for the list of Group Policy objects. A message that describes the reason for this was previously logged by the policy engine.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
==============================================

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1058
Date:            11/16/2007
Time:            8:31:16 AM
User:            MYDOMAIN\rallen
Computer:      ROBMOBILE
Description:
Windows cannot access the file gpt.ini for GPO cn={3BE8D6B5-4110-4B6D-ABB2-75FDC2D32AB2},cn=policies,cn=system,DC=MYDOMAIN,DC=local. The file must be present at the location <\\mydomain.local\SysVol\mydomain.local\Policies\{3BE8D6B5-4110-4B6D-ABB2-75FDC2D32AB2}\gpt.ini>. (Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
==================================================

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1512
Date:            11/15/2007
Time:            10:49:02 AM
User:            NT AUTHORITY\SYSTEM
Computer:      ROBMOBILE
Description:
Windows cannot unload your registry file. The memory used by the registry has not been freed. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. If this problem persists, contact your administrator.  

 DETAIL - Insufficient system resources exist to complete the requested service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
==================================================================

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1054
Date:            11/15/2007
Time:            8:27:16 AM
User:            NT AUTHORITY\SYSTEM
Computer:      ROBMOBILE
Description:
Windows cannot obtain the domain controller name for your computer network. (A socket operation was attempted to an unreachable host. ). Group Policy processing aborted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0
Comment
Question by:sumeghvyas
  • 6
  • 4
13 Comments
 
LVL 77

Expert Comment

by:Rob Williams
ID: 20299590
Try running netdiag from the XP support tools on the XP CD. It will often help to diagnose issues such as this.

First thought I would have is what does the laptop have assigned for DNS servers? Should be only your internal DNS server., not the ISP's.
0
 

Author Comment

by:sumeghvyas
ID: 20299905
Unable to find netdiag in support tools.... the only two tools under support tools are netcap and netdom.

Also, the DNS is pointing to internal server ip - verified.
0
 
LVL 77

Expert Comment

by:Rob Williams
ID: 20299980
Sorry, apparently not on all CD's. If on yours you need to install the Support Tools package. The package will be there but netdiag might not.
   XPCD|Support\Tools\SupTools.msi

If not there try:
http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en

A netdiag outline can be found at:
http://www.computerperformance.co.uk/w2k3/utilities/windows_netdiag.htm
There is a download there of netdiag, but it is the server version. Unfortunately there are about 1/2 dozen versions and it has to match your install, that is why i was suggesting getting it from the CD.

Sometimes you have to remove the computer from the domain and re-join it to resolve these issues, but don't resort to that yet. If you do, make sure you know the specifics of doing so in your SBS domain, it is different than 2003 std network.
0
 
LVL 77

Expert Comment

by:Rob Williams
ID: 20300087
Sorry, just checked a CD. If it is there, as mentioned not on all CD's especially newer ones, go to XPCD|Support\Tools\Support.cab  and right click on the file and choose explore, look for netdiag.exe, if there right click on it and choose extract.
0
 

Author Comment

by:sumeghvyas
ID: 20300123
Txs RobWill... I got the netdiag tool from the link your provided (http://www.microsoft.com/downloads/details.aspx?familyid=49ae8576-9bb9-4126-9761-ba8011fabf38&displaylang=en)

Ran the tool and result posted below.  Only test that failed is KERBEROS Test (Don't know enough about this to determine if this is a problem.  Also, I just finished updating the NIC Drivers for both NICs.  Since reboot, the laptop has remained on the network for the last 45 minutes... (i am hoping this will fix the issue) but would you be able to look at the netdiag results below and advise if something is amis?

(sorry - it is a bit long!!)
........................................

    Computer Name: ROBMOBILE
    DNS Host Name: robmobile.mydomain.local
    System info : Windows 2000 Professional (Build 2600)
    Processor : x86 Family 6 Model 13 Stepping 8, GenuineIntel
    List of installed hotfixes :
        KB873339
        KB885250
        KB885835
        KB885836
        KB885887
        KB886185
        KB887472
        KB887742
        KB888113
        KB888302
        KB890046
        KB890859
        KB891781
        KB893756
        KB893803v2
        KB894391
        KB896358
        KB896422
        KB896423
        KB896424
        KB896428
        KB898461
        KB899587
        KB899589
        KB899591
        KB900485
        KB900725
        KB901017
        KB901214
        KB902400
        KB904706
        KB904942
        KB905414
        KB905749
        KB908519
        KB908521
        KB908531
        KB910437
        KB911280
        KB911562
        KB911564
        KB911565
        KB911567
        KB911927
        KB912812
        KB912919
        KB913446
        KB913580
        KB914388
        KB914389
        KB914440
        KB915865
        KB916281
        KB916595
        KB916846
        KB917159
        KB917344
        KB917422
        KB917537
        KB917734_WMP10
        KB917953
        KB918118
        KB918439
        KB918899
        KB919007
        KB920213
        KB920214
        KB920342
        KB920670
        KB920683
        KB920685
        KB920872
        KB921398
        KB921503
        KB921883
        KB922582
        KB922616
        KB922760
        KB922819
        KB923191
        KB923414
        KB923689
        KB923694
        KB923980
        KB924191
        KB924270
        KB924496
        KB924667
        KB925398_WMP64
        KB925454
        KB925486
        KB925720
        KB925876
        KB925902
        KB926255
        KB926436
        KB927779
        KB927802
        KB927891
        KB928090-IE7
        KB928255
        KB928388
        KB928843
        KB929123
        KB929338
        KB929969
        KB930178
        KB930916
        KB931261
        KB931768-IE7
        KB931784
        KB931836
        KB932168
        KB933566-IE7
        KB933729
        KB935839
        KB935840
        KB936021
        KB936357
        KB936782_WMP10
        KB938127-IE7
        KB938828
        KB938829
        KB939373
        KB939653-IE7
        KB941202
        KB943460
        Q147222


Netcard queries test . . . . . . . : Passed
    [WARNING] The net card 'Broadcom 440x 10/100 Integrated Controller' may not
be working.
    [WARNING] The net card 'Broadcom 440x 10/100 Integrated Controller - Packet
Scheduler Miniport' may not be working.
    [WARNING] The net card '1394 Net Adapter' may not be working because it has
not received any packets.



Per interface results:

    Adapter : Wireless Network Connection

        Netcard queries test . . . : Passed

        Host Name. . . . . . . . . : robmobile.mydomain.local
        IP Address . . . . . . . . : 192.168.123.71
        Subnet Mask. . . . . . . . : 255.255.255.0
        Default Gateway. . . . . . : 192.168.123.1
        Primary WINS Server. . . . : 192.168.123.1
        Dns Servers. . . . . . . . : 192.168.123.1


        AutoConfiguration results. . . . . . : Passed

        Default gateway test . . . : Passed

        NetBT name test. . . . . . : Passed
        [WARNING] At least one of the <00> 'WorkStation Service', <03> 'Messenge
r Service', <20> 'WINS' names is missing.

        WINS service test. . . . . : Passed

    Adapter : Local Area Connection

        Netcard queries test . . . : Failed
        NetCard Status:          DISCONNECTED
            Some tests will be skipped on this interface.

        Host Name. . . . . . . . . : robmobile
        IP Address . . . . . . . . : 0.0.0.0
        Subnet Mask. . . . . . . . : 0.0.0.0
        Default Gateway. . . . . . :
        Dns Servers. . . . . . . . :



Global results:


Domain membership test . . . . . . : Passed


NetBT transports test. . . . . . . : Passed
    List of NetBt transports currently configured:
        NetBT_Tcpip_{A6E50F1D-B4F1-4A66-B5CA-4B64D69BD53E}
    1 NetBt transport currently configured.


Autonet address test . . . . . . . : Passed


IP loopback ping test. . . . . . . : Passed


Default gateway test . . . . . . . : Passed


NetBT name test. . . . . . . . . . : Passed
    [WARNING] You don't have a single interface with the <00> 'WorkStation Servi
ce', <03> 'Messenger Service', <20> 'WINS' names defined.


Winsock test . . . . . . . . . . . : Passed


DNS test . . . . . . . . . . . . . : Passed


Redir and Browser test . . . . . . : Passed
    List of NetBt transports currently bound to the Redir
        NetBT_Tcpip_{A6E50F1D-B4F1-4A66-B5CA-4B64D69BD53E}
    The redir is bound to 1 NetBt transport.

    List of NetBt transports currently bound to the browser
        NetBT_Tcpip_{A6E50F1D-B4F1-4A66-B5CA-4B64D69BD53E}
    The browser is bound to 1 NetBt transport.


DC discovery test. . . . . . . . . : Passed


DC list test . . . . . . . . . . . : Passed


Trust relationship test. . . . . . : Passed
    Secure channel for domain 'mydomain' is to '\\myserver.mydomain.local'.


Kerberos test. . . . . . . . . . . : Failed
        [FATAL] Kerberos does not have a ticket for host/robmobile.mydomain.loc
al.


LDAP test. . . . . . . . . . . . . : Passed


Bindings test. . . . . . . . . . . : Passed


WAN configuration test . . . . . . : Skipped
    No active remote access connections.


Modem diagnostics test . . . . . . : Passed

IP Security test . . . . . . . . . : Passed
    Service status  is: Started
    Service startup is: Automatic
    IPSec service is available, but no policy is assigned or active
    Note: run "ipseccmd /?" for more detailed information

0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 77

Expert Comment

by:Rob Williams
ID: 20300312
That error is fairly common as I recall and I do not believe an issue. I have heard of folks using the following to resolve, but I doubt it is necessary:
http://support.microsoft.com/default.aspx?scid=kb;en-us;244474&sd=tech

However, I see you are connecting wirelessly ??
Try connecting with a wire and see if you have any problems. Wireless connections, with a very few exceptions, are established after logon. Therefore the network/domain controller is not available at logon and can cause authentication and group policy related errors.
0
 

Author Comment

by:sumeghvyas
ID: 20300328
Txs...  It is currently wireless because it is sitting in my office.  Typically, the user has it physically connected to the LAN and was still recieving those errors.
0
 
LVL 77

Expert Comment

by:Rob Williams
ID: 20300432
Mmmmm..
A few Microsoft articles relating to these issue, though you have probably seen them. Though as mentioned it's usually a DNS issue either due to incorrect configuration or the DC not being available due to a network related issue:
http://support.microsoft.com/?id=842804
http://support.microsoft.com/default.aspx?scid=kb;en-us;314494
http://support.microsoft.com/default.aspx?scid=kb;en-us;839499

On occasion you can run into an issue where the network connection is not completely established before logon commences. Group policy can sometimes help with this:
Computer Configuration | Administrative Templates | System | Logon | Always wait for the network at computer start up and logon

Was the computer originally joint to the domain using the SBS wizard;  http://servername/connectcomputer ? If not you can get some odd problems, but doubtful this one.
0
 

Author Comment

by:sumeghvyas
ID: 20300523
Txs... I suspect you may be on the right track with Wait for Network at Start Up and Logon... could be the issue.  I will try that.  Also, as i said earlier - updating the NIC Drivers seems to have helped - So far the machine has been up for over 2 hours after reboot and haven't seen the errors.  keeing my fingers crossed.

Thank you for all you help.  I am going to wait for a few more hours to see if the problem is resolved.
0
 
LVL 77

Accepted Solution

by:
Rob Williams earned 500 total points
ID: 20300613
Network drivers could definitely make a difference. As mention it's usually due to connection problems.

Let us know how you make out.
I am off on a service call for a while, but if you should decide to rejoin to the domain have a look at Jeff's (TechSoEasy) great SBS specific tutorial:
http://techsoeasy.spaces.live.com/blog/cns!AB2725BC5698FCB8!278.entry
0
 

Expert Comment

by:rket
ID: 21150440
This could be a MTU issue. Check the NICS on the computers in qiestion and you switches on your network for MTU size. Make absolutly sure that the MTU is set to 1500. With a smaller MTU, you will see authentication issues.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Resolve DNS query failed errors for Exchange
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now