Solved

urgent smtp banner advertising the wrong thing

Posted on 2007-11-16
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Last Modified: 2010-05-18
i have gotton bounce back errors from recipents.

      See, Danielle on 11/15/2007 2:35 PM catholic.org
            You do not have permission to send to this recipient.  For assistance, contact your system administrator.
            <servername.mydomain.local #4.7.1 smtp;450 4.7.1 Client host rejected: cannot find your hostname, [12.xxx.xxx.xxx]>

this is the error i get so it is advertising .local when we need it to advertise .org for validation on the internet.  how do i do this???
do i change the smtp banner??
or do i have to change the actual metabase.xml file on the server???

thanks
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Question by:amoos
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13 Comments
 

Author Comment

by:amoos
ID: 20299244
this is happening to the internal emails to the outside world.  when i go into a web browser from the outside and type into the browser mydomain.org i get the username and password box to log into my domain .org so i am assuming that web access is advertising the .org instead of the .local or am i wrong??
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Expert Comment

by:Stacy Spear
ID: 20299536
your server FQDN should match its outside address. Go here and put in your domain, do a lookup, then a diagnostic

http://www.mxtoolbox.com/
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Author Comment

by:amoos
ID: 20299633
since my internal domain is .local and the external is .org.  can i just change the smtp banner or the metabase.xml file on the server to advertise the .org instead of the .local???
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Author Comment

by:amoos
ID: 20299713
ok on my dns i have forwarders set up to go to my isp which hosts my dns.  i was told that was correct.  now i do not have any mx or CNAME records in there.  do i need to create another zone??
if so should it be forward or reverse??
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Author Comment

by:amoos
ID: 20299753
i did not set up this server a contractor did who is no longer being used.  i do realize it is probably a dns issue.  i have the host,soa,and mx records that the isp gave me but i am very curious how i put them in correctly.

all help is greatly appreciated
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LVL 23

Expert Comment

by:Stacy Spear
ID: 20299881
If your server is the receiving server for your domain then this --------
In Exchange system manager, expand your server, protocols, smtp, right click and choose properties on the virtual server that is listed there. go to the delivery tab, choose advanced. in the fully qualified domain name it should have the server name you have listed on your MX record there.

In your DNS control applet, you need to have the A record and mx record in the DNS. They probably are. The a record, mx and stuff must match on name, IPs, etc.

if ISP is where your mail should be going then this----
on your smtp connector (if one, if not on the virtual server) set the delivery smarthost as the mx they gave you.
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Author Comment

by:amoos
ID: 20299936
ok i looked in the dns and there are no mx records in there.  only the forward lookup zone to go to the isp dns servers for lookups.  and that zone is mydomain.local.

so would i make another forward zone called mydomain.org and put the forwarders in there and then add the host and mx records there??

ok i used your mslookup tool and it returned 12.xxx.xxx.xxx which is correct
and mail.mydomain.org

now what do i do???  i am really confused because it was not setup right.  but i know with your help i can fix it
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Author Comment

by:amoos
ID: 20299981
the server is advertising .local
i can change to where it advertises .org like it is suppose to.
so the outside will see myserver.mydomain.org instead of myserver.mydomain.local
will this fix the bounce backs that i am getting???
will this be good for the outside world to validate and not reject???

all help is greatly appreciated
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LVL 23

Expert Comment

by:Stacy Spear
ID: 20300053
That would be the first option I posted above. On the SMTP virtual server's delivery tab, advanced, change the name to myserver.mydomain.org
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Accepted Solution

by:
Stacy Spear earned 500 total points
ID: 20300068
Yes, once you fix that you should be good. go back to the tool and check for blacklisting as you have been sending out mail that is not right, so you may have made it to one. Hopefully not.
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Author Closing Comment

by:amoos
ID: 31409579
great help it was flawless
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Author Comment

by:amoos
ID: 20300218
thank you so much for your help.  it was flawless
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Expert Comment

by:Stacy Spear
ID: 20300231
Glad to help, good luck in surviving the change from the previous contractor. that guy/girl giving us contractors a bad name!
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