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Missing junk mail box in Outlook 2003.

Posted on 2007-11-16
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Last Modified: 2010-05-18
I have a user that all of the sudden is missing their junk mail box.  And occasionally they have important mail delivered there.  I found a solution- start, run outlook /resetfolders .  Will this delete any mail or change there current folder configuration.   We are using an exchange server and outlook 2003.
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Question by:level9tech
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Author Comment

by:level9tech
ID: 20299286
Or is there any other solution???
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war1 earned 2000 total points
ID: 20299351
Hello level9tech,

Outlook /resetfolders command restores missing folders for the default delivery location. The command will not delete any mail.

Hope this helps!
war1
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by:level9tech
ID: 20299457
will it delete their current folders under inbox?
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Expert Comment

by:war1
ID: 20299506
The subfolders under Inbox should not be affected.  But to be sure, backup the PST file.
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Author Comment

by:level9tech
ID: 20300662
is there any other way?
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by:war1
ID: 20300990
level9tech,

There may be another way if we knew what user did with the Junk Mail folder in the first place.  Did he or she delete the folder?  If so, you can try undeleting it from Deleted Items folder.

Use the command line is the quickest way to get the Junk folder back.
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Author Comment

by:level9tech
ID: 20301198
Thanks war1 it worked.

I have another question.
After I reset the folders the junk mail box came back, but there is no mail in there, where would  that mail have been going?  Did it go to the Inbox?
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Expert Comment

by:war1
ID: 20301212
level9tech,

Glad you got the Junk folder back. The emails in Junk folder are deleted.  You created a new folder.
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