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Email does not exist when sending an invite

Posted on 2007-11-16
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Medium Priority
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Last Modified: 2010-04-21
When sending user Chuck O. a calendar invite, I receive the following error message.

Your message did not reach some or all of the intended recipients.

      Subject:      DRBC Initial Fact Finding Session with XXX
      Sent:      10/16/2007 8:49 AM

The following recipient(s) cannot be reached:

      Carla Williamson on 10/16/2007 8:49 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            <XXX.XXX.ad #5.1.1>
Background:
User Carla Williamson was deleted from AD.
Chuck O. Does not have any rules in place in Outlook.
Carla does not appear in the global address list.
We're running Exchange 2003.

We checked ID: 21991031
"Open Exchange system manager.
Expand "Recipients".
Expand "All global address lists"
Right click on "Default global address list"
Goto properties.
On the "General" tab, click preview.
Look in the search reults.
Are the users you added in the list.
If so, do they have an email address?
If they don't, double click on the name and put it in."
She wasn't there.

This has been racking our brains for a while now.  Help before we go insaine!

Thanks
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Comment
Question by:FIMC
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3 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 750 total points
ID: 20301050
That will be the delegate problem. Hasn't been posted for a week or two.
You need to look at the delegate setting on the recipient's Outlook.
If there are delegates listed but not this user then you need to reset the delegate system.

Remove all delegates and restart Outlook. Then add a fresh delegate who wasn't on the list before. Wait about 20 minutes for Outlook to update the server then remove this delegate and restart Outlook. You can then put the other delegates back.

Simon.
0
 

Author Comment

by:FIMC
ID: 20301608
Thanks, I'll give that a try.
0
 

Author Closing Comment

by:FIMC
ID: 31409584
Thanks for the quick turnaround
0

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