cannot change the fonts from italized in certain word docs.

Hi
Maybe is a protected document

Check under 'Tools' menu if there is an option called 'Unprotect document'..if so click on it a unprotect the document

No the Document is not protected. Anyone can make changes to the document. I emailed myself the document and opened it on another computer. The document works fine on the other computer.
i can remove Italic or I can add Italic. only on that spacific laptop does this problem happen. thats what so weird about it. any thing else you can think of would be appreciated thanks.

You can try to copy the text and the paste it using the 'Paste Special' option on the 'Edit' menu, select the
'Unformatted text' and it would remove all formatting

Also you can check if the 'Style' used in you laptop is configured to update automatically

Here are the instucions to reset this option

http://www.brainbell.com/tutorials/ms-office/Word/Turn_Off_Automatic_Style_Updating.htm

Just my luck. the user i was fixing this problem for has left. Not sure when i will be able to go test out those instructions on that laptop again, how long can i keep this string open until it is automatically closed? I would just give u the points for helping but if i might need to come back to this again. not sure what to do.

I think it keeps open until you mark it as solved. We can wait till you test the solution
If you liked to mark it solved i will keep cheking for any help you would need

Ruben

ok thanks Ruben I will keep it open until the user returns.
thanks for ur help.