Solved

Windows 2003 server not responding to ctrl + alt + del, hanging, locking up clients trying to connect to shares.

Posted on 2007-11-16
10
1,115 Views
Last Modified: 2013-11-21
Note (not sure if this is coincidental or related to the problems): I just loaded symantec endpoint protection across my firm.

Our windows 2003 server has recently begun not responding.  All clients attempting to connect to its shares become completely locked up.  The server is also completely inaccessible at this point (ctrl + alt + del does nothing, the screen is blue [not a blue screen of death], and I connect to it via VNC, RDP, or even check what's going on via connecting to it via another computer's computer management.  If anyone has any ideas, please let me know!  THanks



0
Comment
Question by:QuiteSupersonic
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 31

Expert Comment

by:Cláudio Rodrigues
ID: 20299762
Well the first thing, as the server does not respond to anything, is to power it off (unfortunately). After a restart, does it come back ok?
Any errors on the event log prior to the time you shut it down? Check for clues there.
Also check if there is any service that gets stuck or fails to load once you reboot the box.

Claudio Rodrigues
Microsoft MVP
Windows Server - Terminal Services
0
 

Author Comment

by:QuiteSupersonic
ID: 20299835
After a restart it ACTS normally but won't let me ctrl+alt+del to get into it.  It's not responding to VNC or remote desktop, but it IS allowing users to connect to its shares without locking up now.
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 20300780
Sounds like a firewall is on.

Can you get physical access and see what shows on the Main monitor.

Can you use pSEXEC or similar tools to take a look at processes?

see
http://www.microsoft.com/technet/sysinternals/default.mspx

for some nice tools - free

I hope this helps !
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 5

Expert Comment

by:JohnDemerjian
ID: 20301133
try safe mode and see if you can log on that way.
0
 
LVL 19

Expert Comment

by:BLipman
ID: 20304512
While it is acting normally for a bit, disable endpoint protection, reboot, and watch the system for a couple of days.  You can turn it back on later but if you get the issue again you know what is causing it.  
0
 

Author Comment

by:QuiteSupersonic
ID: 20404497
Please close this thread.  I found an answer.
0
 
LVL 31

Expert Comment

by:Cláudio Rodrigues
ID: 20405172
If you could post the answer so others can learn that would be helpful.

Claudio Rodrigues
Microsoft MVP
Windows Server - Terminal Services
0
 

Accepted Solution

by:
QuiteSupersonic earned 0 total points
ID: 20405184
With Symantec Endpoint, there was a known issue where it locks up the server.  I called SYmantec tech support and they offered a patch that resolved the problem.
0
 
LVL 1

Expert Comment

by:Vee_Mod
ID: 20527050
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PRTG Network Monitor lets you monitor your bandwidth usage, so you know who is using up your bandwidth, and what they're using it for.
This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question