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can't connect to work vpn from home using RVS4000

One of my users is using an RVS4000 from home.  He is using cable internet with a static IP.  He is trying to connect from his home into the work network and is using an apple MacBook with Leopard operating system.  He has also tried this with Parallels which is Windows XP in a window on his Mac.  He tries to connect and it does not go through the router.  He can plug directly into the cable modem or use an old router and it will connect to the work network right away.  Is there a setting in the RVS4000 to prevent a user from connecting to a VPN outside?  If anyone has seen this problem or can offer a solution that would be great.

Thanks,

JoMar
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JoMar
Asked:
JoMar
1 Solution
 
pheidiusCommented:
The rsv4000 seems to generate a lot of complaints that are not just mac related.  but here is a thread response

1. Update all routers to latest firmware. (no excuses) versions really need to match
2. Prefered method is a rsv4000 @ both ends of tunnel
3. U will need fixed ip addresses @ both ends
4. The PFS key must match @ both ends.
5. if r1 (router 1) is using 192.168.0.1 255.255.255.0 then router 2 needs to be a different subnet aka 192.168.10.1 255.255.255.0
6. Trusted remote group and local group is best done by subnet
7. turn off rip under advanced setting if u don't need it. can & has caused problems with these models.
8. These units must sit directly on the internet, not going thru any NAT AKA there wan ip should be a fixed address of a valid internet address like 70.14.15.200 or something NOT 192.x.x.x anything or 10.x.x.x anything
Other than that we are runing 8 of these units with across multiple connections types with varied speeds and providers, baring a glitch with the provider we have not had problems since the last firmware update. Don't even bother with firmware 1.0.1 or older

Turn off IP V6 unless u are using really it for Vista

here is another:
I am not an I.T. guy but I was able to establish a VPN between three locations using the RSV4000 and the new beta firmware.   It would sure be a lot easier to have two people (one on each end of the VPN) with some knowledge of the router because you will inevitably need to re-boot and sometime power off and on, and make config changes that don't always work remotely.  Turn off all page caching on your browser seemed to help.  You may be connected fine, make a few changes like passwords etc and suddenly you can't re-establish the connection.  Tonight I actually had two tunnels working while at my business - one to the other business location with fixed IP and one to home with a dynamic IP.  It worked great - was fast to either location.  I changed the setting to "agressive" then it stopped working and would not reboot remotely.  Sure is nice when you see that "UP" notice.  I think the next step is two $115 remote switches that will power on/off the router using a telephone since I like to experiment with config changes and upgrades that sometimes a power down restart is the only way to get the warning light to go off and the router back online.
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