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Server certificate revocation will not uncheck under Advanced Security

Posted on 2007-11-16
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Last Modified: 2009-03-22
I have a client that ever since they installed Norton Internet Security 2008, they are unable to go to many HTTPS websites. Currently they are getting that the Certificate has been revoked. And when we go in to Tools/Internet Options/Advanced and under Security, we uncheck the check for server certificate revocation it will uncheck. However, when we exit and go back in, the check is back in. Can someone please point me in the right direction. Thanks!
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Question by:newagetechnology
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Expert Comment

by:bbao
ID: 20303778
have you tried temporarily disable norton programs? is there any other security or network related programs installed on the computer?
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Author Comment

by:newagetechnology
ID: 20304054
No, the only security program is Norton Internet Security 2008. I have tried disabling every Norton function and still no luck. The Windows Firewall was already disabled from the Norton software. I am baffled!
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bbao earned 2000 total points
ID: 20306239
how did you disable the norton program? sometimes, you actually cannot use it to disable itself. norton sometimes thinks that it can take care of you better than yourself.

you probably need to disable it manually or uninstall it at all, if it is the only security program installed on the computer.

to disable it manually, please right-click My Computer, choose Manage, you will open MMC. under Services, you may see all system services. double-click each norton service and choose DISABLE, reboot, and see what happens. you may simply enable the services to its original status (Automatic or Manual) after this test.

hope it helps,
bbao
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Author Comment

by:newagetechnology
ID: 20306260
I actually shut the services down rather than just disabling it through the Norton interface. However, i figured it out. I was able to go in and shut off the Norton Internet Security add-ins and now everything works properly. I hate Norton products. The only thinkg I generally use is Symantec Antivirus Corp Ed. The Norton products just seem to wreak havok on systems everytime they are installed. Thanks again for your help. I will assign some points to you for your help.
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LVL 37

Expert Comment

by:bbao
ID: 20306313
> I hate Norton products.

i bought one copy of Norton Internet Security 2003 in NYC in 2003, but i never actually used it after i tested it on my home computer. i dislike norton AV products, too. BTW, i like early versions of Norton Ghost.

i don't use any anti-virus / anti-spyware software for 10+ years. i don't use 3rd-party firewall products either. i only use the built-in firewall on XP, 2003, Vista, and Mac OS X. it's enough for personal use.

using those security program does not keep you out of the world of malware, your security awareness does.

thanks for your points.

cheers,
bbao
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