Solved

Black screen after boot

Posted on 2007-11-16
36
2,470 Views
Last Modified: 2008-06-02
Hi,
I'm having a very strange problem.
My computer has a new videocard installed (actually it's a few months old and I transfered it from another computer), an ATI Radion X1950 AGP.
When I installed the card I also added some harddrives, and reinstalled windows.
When booting this installation, it gives me a black screen right after the windows boot screen. Windows appears to be running (there is disk activity, and pressing the on/off button shuts down the machine after what seems a shutdown-process (but that's a guess, I can't see it)). I've tried reinstalling with the same results.
Tried booting into safe mode: didn't work.
After this I replaced my videocard with the old one, it worked like a charm.
I logged in and tried to install the correct drivers for the new card. This didn't work as the installation program needs the card to be present.
Then, I became woried that the videocard itself was broken. To rule anything out I've tried installing Windows Vista. To my surprise, this works great... except for the fact that I really want Windows XP on the pc, as it is much faster and i'm not talking about a new pc.

Anybody got any idea on how to bypass this problem?
I think I need to install the newest drivers, but how to do this if I'm unable to see what I'm doing in normal AND safe mode...

Thanks for any help!
0
Comment
Question by:mvdriel
  • 19
  • 7
  • 6
  • +1
36 Comments
 
LVL 26

Expert Comment

by:souseran
Comment Utility
What is the make and model of the motherboard, or the computer if it's a major manufacturer? Also, what is the make and model of either the motherboard or the computer from which you pulled the ATI video card?
0
 
LVL 32

Expert Comment

by:and235100
Comment Utility
Does VGA mode work?
http://support.microsoft.com/kb/268852

If it does - I would suggest that you install the latest drivers in that mode.
0
 
LVL 26

Expert Comment

by:souseran
Comment Utility
See the Signalling Voltage incompatibility section of this article:

Will my 8X AGP video card work in my 4X AGP slot?

http://www.neoseeker.com/Hardware/faqs/kb/10,63.html

I ask what the mobos and cards are because if the card's signal voltage is incompatible with the mobo, the card will NOT run. Essentially, you'd get the black screen you describe and nothing more.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
check if your power supply canhandle the load; it can be marginal :
http://extreme.outervision.com/psucalculator.jsp
0
 

Author Comment

by:mvdriel
Comment Utility
Sorry for my late response, but here goes...
@souseran (1st):
I'm using a fujitsu-siemense scaleo 600 PC. The motherboard is gigabyte's, an OEM model made for fujitsu.
I used a dell 8300.
@and235100:
VGA mode does NOT work, it was the first thing I tried.
@souseran (2nd):
According to the manual of my motherboard it supports AGP8x, so it should be able to handle the videocard. I've read the article and nothing says otherwise... The fact that is will work in windows vista also shows that it can work... Windows XP simply will not work...
@nobus:
It can handle the load, but only just... If I remove my hard drives except my startup drive, it has enough load left. I tried this allready and that's didn't work, so I think this is not the problem.

Thanks guys!
0
 
LVL 32

Expert Comment

by:and235100
Comment Utility
Okay - if this isn't a hardware issue - then I would suggest that you do the following:
Put back your other graphics card that works. Boot into Windows - and follow the advice here, about uninstalling all hidden drivers in device manager: http://support.microsoft.com/kb/315539
Remove your "faulty" graphics software from Add/Remove Programs as well (if applicable)
After removing them all - shutdown windows.
Change the graphics card over again. Let Windows find the drivers - or specify their location.
Does this make a difference?
0
 

Author Comment

by:mvdriel
Comment Utility
and235100,
That's not going to work. I replcaed my videocard because I've been experiencing some strange behavior over the last few weeks, but was able to use it the last time. This time however, as soon as I turned on the pc, the fan detached from the card, explaining immediately what caused the freeze-ups.
I remebered I had another card that was in the pc before. I used the computer as a server at the time, using windows 2003 sbs. After upgrading the system to sp2 the card froze after booting (it became blueish, hard to explain, but it froze). I then reinstalled the system and after installing sp2 got the same problem all over again. I was able to log in via remote desktop, so it wasn't a big problem and i replaced the card later with a model that worked. The problem however was definitly caused by sp2.
My windows XP also is installed with SP2 in it and after I tried to use this card it gave me the exact same screen. This makes me believe it's linked to sp2 somehow. I found a recovery CD containing windows XP home SP1. I'm going to try to install this and see if I can get this to work.If it does, I'll know the problem is with SP2.
I'll let you know if it worked or not. This isn't a permanent solution (I've got a licensed copy of windows XP pro, I'm not going to work with home edition), but it's an answer... maybe...
0
 

Author Comment

by:mvdriel
Comment Utility
It actually works... I installed windows XP home edition SP1, to test if the problem was with SP2 or with something else (read my previous posting), and everything is working fine with this.
I'm going to try and install the latest drivers and then update my system with sp2, but although I am now quite certain the problem is with SP2, I'm not nearer to a solution...
0
 

Author Comment

by:mvdriel
Comment Utility
Installing SP2 gave me the problems I was having earlier... No display after the boot screen.
0
 
LVL 32

Expert Comment

by:and235100
Comment Utility
SP2 cannot really cause the issues you are facing - except if the drivers you are using are non-SP2 compliant.

Have you tried slipstreaming a cd with SP2 - and repairing your install with an XP SP2 CD? (rather than applying SP2 separately after an SP1 install)

Otherwise - slipstream SP2 to a Windows XP Pro CD - and try that - perhaps you require updated chipset drivers - not just video drivers.
0
 

Author Comment

by:mvdriel
Comment Utility
and235100,
I'd think that SP2 cannot cause this, however... Í'm facing this problem with two different cards when installing a windows XP Pro SP2 cd (I don't need to slipstream, I've got an original CD with SP2 allready in the installation). Also, when I install an XP Home SP1 installation, the problem doesn't exist and the system works perfectly. As soon as I upgrade to SP2, the problem rises. There must be something in SP2 that causes this problem... And yes, I'm using the latest drivers for everything, so that shouldn't be the problem.
0
 
LVL 32

Expert Comment

by:and235100
Comment Utility
Can you try a different model of Radeon AGP card - that may isolate the issue.

Radeon's drivers have always been a bit unpredictable. I would recommend at this stage that there is a hardware fault with your "new" card.

Being able to use another card rules out issues with the bus or the monitor/cable you are using.

One other thing to check is memory (just in case)
http://www.memtest.org/
Burn a bootable ISO to CD - then run two or three full passes - anything in red shows as bad memory blocks.
0
 

Author Comment

by:mvdriel
Comment Utility
OK, i've tried to test it with another radeon card (I mentioned it earlier, but not that it was an ati radeon as well)... with the same result. My old card also was an ati radeon, but this one worked perfectly.
If I put the card in another PC and install the same windows from the same cd, there is no problem at all.
Memory is all fine, I've tested it yesterday with the 'ultimate bootdisk', and it showed no errors.
0
 
LVL 26

Expert Comment

by:souseran
Comment Utility
1. What version of DirectX do you have installed?

http://www.microsoft.com/downloads/details.aspx?familyid=1A2393C0-1B2F-428E-BD79-02DF977D17B8&displaylang=en

2. Did you install the entire Catalyst Software Suite or only the Display Driver?

ATI Catalystâ„¢ 7.11 Display Driver for Windows XP Professional/Home Edition

http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/radeonx-xp
0
 

Author Comment

by:mvdriel
Comment Utility
DirectX : No idea, sorry... I think it's the one included in the windows install-cd.
I tried installing the complete software suite and the drivers only (so I tried them both on fresh installs)
0
 

Author Comment

by:mvdriel
Comment Utility
I've also managed to get hold of an XP Pro SP1 cd. This has the same symptoms (working fine until the installation of SP2). I enabled remote desktop, but am unable to login. This worked when running SP1, so I hoped to be able to access the PC with SP2...
Offcouse, it can be a firewall problem, since SP2 also includes a firewall, but I'm not able to figure that out.
0
 
LVL 26

Expert Comment

by:souseran
Comment Utility
To check your DirectX version, download the Microsoft DirectX Control Panel 9.0c from:

http://www.majorgeeks.com/download4017.html

To install, copy the directx.cpl file into the Windows/system32 folder. You can then go to Control Panel and open DirectX to learn which version you have. I believe the ATI driver may need DirectX 9.0. If it does, and you don't have that version installed, I've provided that link in one of my previous posts above.
0
 

Author Comment

by:mvdriel
Comment Utility
It was 8.1, so not really up-to-date.
What I'm doing now is the following:
- Fresh install of XP SP1
- Updating all drivers
- Updating directx
- Installing script to turn off firewall after SP2 installation (this way I hopefully can access the computer by remote desktop... this works under SP1, but is blocked by the firewall installed under SP2)
- Install SP2

I'll let you know the result...
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:mvdriel
Comment Utility
Well, this seems to work... When I start in VGA-mode the computer is operable (I can't see what I'm doing, but loging in is possible when pressing the right keyboard combinations). Then my script to disable the firewall kicks in and I'm able to log in via remote desktop... I'm going to update the machine and take it from there... I'll let you know the results.
0
 

Author Comment

by:mvdriel
Comment Utility
New error (or something I didn't see earlier):
The computer stops responding whenever I try to start it normally. The bootscreen logo becomes blueish (not really sure how to describe it, it's still visible, only the colours are distorted). When I start in VGA mode, the screen goes blank, but the computer keeps running in the background and I'm able to make a remote desktop connection.
I've made a startup log which I will post below...
I'm sorry, but it's in dutch... the drivernames are the same as in the English version, and there are really two things to be translated.
"Geladen stuurprogramma" means "Loaded driver". These drivers load normally.
"Kan stuurprogramma niet laden" means "Cannot load driver". These drivers aren't loaded, but I don't know if that's because they are not needed or because something goes wrong...

| Service Pack 211 25 2007 14:51:40.500
Geladen stuurprogramma \WINDOWS\system32\ntoskrnl.exe
Geladen stuurprogramma \WINDOWS\system32\hal.dll
Geladen stuurprogramma \WINDOWS\system32\KDCOM.DLL
Geladen stuurprogramma \WINDOWS\system32\BOOTVID.dll
Geladen stuurprogramma ACPI.sys
Geladen stuurprogramma \WINDOWS\System32\DRIVERS\WMILIB.SYS
Geladen stuurprogramma pci.sys
Geladen stuurprogramma isapnp.sys
Geladen stuurprogramma ohci1394.sys
Geladen stuurprogramma \WINDOWS\System32\DRIVERS\1394BUS.SYS
Geladen stuurprogramma pciide.sys
Geladen stuurprogramma \WINDOWS\System32\DRIVERS\PCIIDEX.SYS
Geladen stuurprogramma MountMgr.sys
Geladen stuurprogramma ftdisk.sys
Geladen stuurprogramma dmload.sys
Geladen stuurprogramma dmio.sys
Geladen stuurprogramma PartMgr.sys
Geladen stuurprogramma VolSnap.sys
Geladen stuurprogramma atapi.sys
Geladen stuurprogramma disk.sys
Geladen stuurprogramma \WINDOWS\System32\DRIVERS\CLASSPNP.SYS
Geladen stuurprogramma fltmgr.sys
Geladen stuurprogramma sr.sys
Geladen stuurprogramma KSecDD.sys
Geladen stuurprogramma Ntfs.sys
Geladen stuurprogramma NDIS.sys
Geladen stuurprogramma uagp35.sys
Geladen stuurprogramma Mup.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\nic1394.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\intelppm.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\ati2mtag.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\i8042prt.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\kbdclass.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\imapi.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\cdrom.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\redbook.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\usbohci.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\usbehci.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\AN983.sys
Geladen stuurprogramma \SystemRoot\system32\drivers\ctoss2k.sys
Geladen stuurprogramma \SystemRoot\System32\drivers\ctprxy2k.sys
Geladen stuurprogramma \SystemRoot\system32\drivers\ctaud2k.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\audstub.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\rasl2tp.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\ndistapi.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\ndiswan.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\raspppoe.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\raspptp.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\msgpc.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\psched.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\ptilink.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\raspti.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\rdpdr.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\termdd.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\mouclass.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\swenum.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\update.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\mssmbios.sys
Geladen stuurprogramma \SystemRoot\system32\drivers\ha10kx2k.sys
Geladen stuurprogramma \SystemRoot\System32\drivers\emupia2k.sys
Geladen stuurprogramma \SystemRoot\System32\drivers\ctsfm2k.sys
Geladen stuurprogramma \SystemRoot\System32\drivers\ctac32k.sys
Geladen stuurprogramma \SystemRoot\System32\drivers\hap16v2k.sys
Geladen stuurprogramma \SystemRoot\System32\Drivers\NDProxy.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\NDProxy.SYS
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\usbhub.sys
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\lbrtfdc.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Fdc.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Flpydisk.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Sfloppy.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\i2omgmt.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Changer.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Cdaudio.SYS
Geladen stuurprogramma \SystemRoot\System32\Drivers\Fs_Rec.SYS
Geladen stuurprogramma \SystemRoot\System32\Drivers\Null.SYS
Geladen stuurprogramma \SystemRoot\System32\Drivers\Beep.SYS
Geladen stuurprogramma \SystemRoot\System32\drivers\vga.sys
Geladen stuurprogramma \SystemRoot\System32\Drivers\mnmdd.SYS
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\RDPCDD.sys
Geladen stuurprogramma \SystemRoot\System32\Drivers\Msfs.SYS
Geladen stuurprogramma \SystemRoot\System32\Drivers\Npfs.SYS
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\rasacd.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\ipsec.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\tcpip.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\netbt.sys
Geladen stuurprogramma \SystemRoot\System32\drivers\afd.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\netbios.sys
Kan stuurprogramma niet laden \SystemRoot\System32\DRIVERS\processr.sys
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\PCIDump.SYS
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\rdbss.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\ipnat.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\mrxsmb.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\wanarp.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\arp1394.sys
Geladen stuurprogramma \SystemRoot\System32\Drivers\Fips.SYS
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\USBSTOR.SYS
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\hidusb.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\mouhid.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\usbccgp.sys
Geladen stuurprogramma \SystemRoot\System32\DRIVERS\usbprint.sys
Geladen stuurprogramma \SystemRoot\System32\Drivers\Cdfs.SYS
0
 
LVL 26

Expert Comment

by:souseran
Comment Utility
At least this one driver is very confused:

Geladen stuurprogramma \SystemRoot\System32\Drivers\NDProxy.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\NDProxy.SYS

Have you run diags on the hard drive to which you installed the OS? Was it a new drive? If not, how did you prep it for the OS install?
0
 

Author Comment

by:mvdriel
Comment Utility
I didn't run any checks on the drive. I don't have any issues. The drive was formated before use. I'll run a chkdsk to check the drive thorougly and report back to you.
0
 

Author Comment

by:mvdriel
Comment Utility
No problems on the drive...
0
 
LVL 26

Expert Comment

by:souseran
Comment Utility
Dang! Lemme scratch my head some more on this.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
any errors in device manager?
0
 

Author Comment

by:mvdriel
Comment Utility
Nope, even the display drivers aren't showing any errors (which they clearly have somewhere).
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
2 further things to try :
run from a bootable cd, or do a parallel install in a separate partition to test the issue
ftp://ftp.uni-kl.de/pub/linux/knoppix/KNOPPIX_V5.1.0CD-2006-12-30-EN.iso      Knoppix      
www.nu2.nu/pebuilder/                                     BartPe
0
 

Author Comment

by:mvdriel
Comment Utility
What exactly would you like me to try? There is no problem with windows XP SP1, so I'm not expecting BartPE to give me any problems. And linux never was an issue... I'm happy to try anything, but I'm not sure what you want me to try.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
you have a problem - right ? does it appear when running from those cd's ? That's what i want you to try
0
 

Author Comment

by:mvdriel
Comment Utility
I've tried both disks... and they work
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
When i list all NOT loades drivers, it seems it does not load any drivers :
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\NDProxy.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\lbrtfdc.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Fdc.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Flpydisk.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Sfloppy.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\i2omgmt.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Changer.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\Cdaudio.SYS
Kan stuurprogramma niet laden \SystemRoot\System32\DRIVERS\processr.sys
Kan stuurprogramma niet laden \SystemRoot\System32\Drivers\PCIDump.SYS

so it seems there is a conflict between the mobo and the card - did the card run fine from BartPE ?
0
 

Author Comment

by:mvdriel
Comment Utility
No problems from BartPE. I've been looking for a bios upgrade for some time now, but I can't find any. The problem is I'm using a fujisu-siemens computer, which is equiped with an OEM-licnesed gigabyte motherboard... and gigabyte doesn't support it. The fujitsu site doesn't show any bios-upgrade for my motherboard, but I've contacted the helpdesk and am waiting for an answer...
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
niet eenvoudig hé
0
 

Author Comment

by:mvdriel
Comment Utility
Well... difficult indeed...
There is NO bios-upgrade available at this time. Fujitsu-Siemens hasn't answered yet, but Award Software (the manufacturer of my bios) just sent me an email.
Bummer! I really thought this would be the answer. I've run out of ideas. Hopefully anybody'll get some inspiration...
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
no more ideas either . .
0
 

Accepted Solution

by:
mvdriel earned 0 total points
Comment Utility
Well thanks anyway... I think I'm going to replace my mainboard... This will probably solve all...(or so I hope)
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now