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Arrival of new email causes the active window to change

I have two users using identical systems. Both have Dell laptops attached to docking stations and are using external mice and keyboards.  If they are typing in a window, let's say a new email, and another email arrives, the window they are typing in becomes no longer active, and to continue typing they mustclick back into it.  This holds true even if they are using other applications such as Word or Excel.

We have called both Dell and Microsoft tech support and they cannot figure it out. It does not seem to be related to any of the ordinary settings.
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Edgerock
Asked:
Edgerock
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1 Solution
 
ridCommented:
Sounds like a setting in the mail client. Which mail client is used?
/RID
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EdgerockAuthor Commented:
Outlook 2003.
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ridCommented:
Well, I don't know details about Outlook, but you can look through the menus or settings dialogues to see if there is something about actions when new mail arrive. Perhaps even turning off the automatic getting of mail (if you're on POP3) may be a way around the issue. It's probably not related to the hardware or the O/S.
/RID
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Computer101Commented:
Forced accept.

Computer101
EE Admin
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