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Need to stop the Window Installer on boot up. Update Manager error

Posted on 2007-11-16
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Last Modified: 2008-04-15
Each time I load up windows these windows show up, First window upon booting up: Windows Installer: Preparing to Install.  Next window: Please wait while Windows confingures Update Manager.  Next window: Update Manager: The feature you are trying to use is on the CD-Rom or other remorvable dist that iis not available. Insert the update Manager disk and click ok.  When I click "Browse" it seems like it is asking for a file (.msi?) and each time I click "carncel' the process repeats itself.  It repeats itself over and over. If I ignore the  series of windows, and don't click "cancel,"  these windows continually pop up and start over again.  I cannot cancel or get rid of these windows.  (By the way, the last window indicates it is looking for a file ("a valid installation package for Update Manager")
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Question by:Scurich
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Expert Comment

by:devil_himself
ID: 20302728
Run "Windows Installer CleanUp Utility" to clean the installer database
http://support.microsoft.com/kb/290301
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Expert Comment

by:souseran
ID: 20302736
1. Does this happen if you boot into Safe Mode?
2. What is the full file name of the .MSI file for which the system is looking?
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Author Comment

by:Scurich
ID: 20302876
The name of the file that it is looking for is ISUS.msi  (Installshield)
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Expert Comment

by:moondist
ID: 20302928
Download and install "Autoruns" from the Microsoft Website. http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx. Run it and look for an InstallShield Update Manager in the list and disable it.
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Accepted Solution

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souseran earned 500 total points
ID: 20303228
You can remove the Update Manager rather than disabling it. For information, see this article

HOWTO: Uninstall Update Manager

The Update Manager utility lists all applications currently using Update Service on your machine and the Update Service's status with that application.

http://support.installshield.com/kb/view.asp?articleid=Q111106

To uninstall the Update Manager utility, download the uninstaller.

http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe
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Expert Comment

by:alex_code
ID: 20304270
Hi Scurich,

Did you try to remove it from start up programs from the msconfig?

or you can download and try this program --> Starter from the link http://www.snapfiles.com/get/starter.html it is an Excellent program for this case.
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Author Comment

by:Scurich
ID: 20305337
Thank you all.  I uninstalled the Update Manager and everything is fine now
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by:souseran
ID: 20305350
Glad my suggestion worked. Don't forget to close the question. If you need help doing that, see the FAQ:

Closing Questions

http://www.experts-exchange.com/help.jsp#hs5
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