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Can't Install Adobe Photoshop Elements

Posted on 2007-11-17
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Last Modified: 2013-11-24
I have a MacBook OSX and am trying to install Adobe Photoshop Elements.  I put the cd in and it goes through the auto open and I click on the Install Photoshop Elements.  It tries to run and briefly flashes an install icon and then goes away and nothing happens. I'm a long time windows person (sorry) and trying to switch over to the mac, but am very frustrated.  Have also tried to install a different program and the same thing happens.  Click on the install and it blinks and nothing.  PLEASE PLEASE can anyone help me out and start me down a better road?

Thanks
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Question by:tparrett
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6 Comments
 
LVL 1

Expert Comment

by:mbcharbonneau
ID: 20305596
Can you open Console.app (in /Applications/Utilities), run the installer again, and see if any errors are reported?
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LVL 53

Expert Comment

by:strung
ID: 20306326
Open Disk Utility, found in \Applications\Utilities and run Repair Permissions. Then reboot and try the installer again.
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LVL 53

Expert Comment

by:strung
ID: 20306333
P.S. make sure you are installling while logged into an adminstrator account. If you don't know what privileges your account has, pull down the Apple Menu to System Preferences and go to Accounts.
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Expert Comment

by:Eoin OSullivan
ID: 20307435
I think your problem is referred to in this Adobe Forum ..
http://www.adobeforums.com/webx/.1de547c3
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tparrett earned 0 total points
ID: 20309184
Okay -

#1 Select Go>Applications>Utilities and there is no console.app - so I can't see if there are any errors being generated.  When I searched on help for the console and I selected Open this for me, I get the message The item cannot be opened.  It may be disabled or not installed.  Not sure why this is.

#2 I ran the repair permissions and it didn't find anything to repair.

#3 I checked my accounts and there is only one and it is selected as "Allow user to administer this computer"

I appreciate all the help you are giving me....what's the next step.

Thanks
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LVL 53

Expert Comment

by:strung
ID: 21821014
If you want more help, why did you close the question?

You may be looking in the wrong Applications folder for console.app. The Mac has an applications folder in the root of the hard drive which contains the utilities folder which contains console.app. There is another applications folder in your user folder which does not.

If you can't find it manually, use spotlight to search for console.app.

If console.app truly isn't there, I suspect someone has been playing with your system and deleting things they shouldn't have. You may have to re-install your system.
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