asked on

Win XP Pro Can't talk to Internet except in Safe Mode. Needs step by step diagnosis.

I have an xp workstation connected by wire to a 4 way hub Linksys wireless WRT54G Router and cable modem combo. I just finished upgrade my primary 40gb Drive C: to a 250gb Drive. Except for some minor glitches it looked like all of the programs made it through relatively unscathed.

The issue is when the system boots it can't access the internet. I wondered if it was hardware or settings related. I started shutting down programs: McAfee Virus Protection, GoToMyPC, DNS2Go. I went into Windows Services and tried shutting down any non-essential services. And then finally went into my Process Explorer - Task Manager to no avail. My NetStat /a shows absolutely no connectivitiy. I can ping localhost and thats about all.

However when I boot in windows networking safe mode with Windows Firewall engaged ithere is no problem whatsoever getting on the internet.

Quite frankly I'm kinda stumped. Has anyone run and solved this one before? Sure appreciate hearing from you. Is there something I'm overlooking? I need to boot up in normal windows xp mode with full internet access.

Regards,

Ted

pavaneeshkumar

use nslookup or ping to check the connectivity from the console.

if connectivity is ok, then try to disable not standard add ins in ie

ASKER CERTIFIED SOLUTION

DrDamnit

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DrDamnit

oops, sorry. Wrong link. Use this one: http://support.microsoft.com/kb/314067

tcalbaz

ASKER

DrDamnit,
This is the result of my running ipconfig /all in Safe
Internet Mode when I have a good connection to the internet.
I will place the results under normal mode under another comment.
===============================================
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\TomasArbol>netstat

Active Connections

Proto Local Address Foreign Address State
TCP RoseVilleCenter:1030 192.168.1.1:http CLOSE_WAIT
TCP RoseVilleCenter:1286 192.168.1.102:netbios-ssn ESTABLISHED

C:\Documents and Settings\TomasArbol>netstat /a

Active Connections

Proto Local Address Foreign Address State
TCP RoseVilleCenter:epmap RoseVilleCenter:0 LISTENING
TCP RoseVilleCenter:microsoft-ds RoseVilleCenter:0 LISTENING
TCP RoseVilleCenter:netbios-ssn RoseVilleCenter:0 LISTENING
TCP RoseVilleCenter:1030 192.168.1.1:http CLOSE_WAIT
TCP RoseVilleCenter:1286 192.168.1.102:netbios-ssn ESTABLISHED
UDP RoseVilleCenter:microsoft-ds *:*
UDP RoseVilleCenter:1027 *:*
UDP RoseVilleCenter:1028 *:*
UDP RoseVilleCenter:netbios-ns *:*
UDP RoseVilleCenter:netbios-dgm *:*

C:\Documents and Settings\TomasArbol>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RoseVilleCenter
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-10-DC-51-B4-81
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.77.130
Lease Obtained. . . . . . . . . . : Saturday, November 17, 2007 4:28:00 PM
Lease Expires . . . . . . . . . . : Sunday, November 18, 2007 4:28:00 PM

SOLUTION

pavaneeshkumar

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tcalbaz

ASKER

DrDamnit,
Here is how the ipconfig /all looks under Normal Windows mode when I can't connect to the internet:

ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RosevilleCenter
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : hsd1.mn.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.mn.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-10-DC-51-B4-81
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.77.130
Lease Obtained. . . . . . . . . . : Sunday, November 18, 2007 2:13:44 AM

Lease Expires . . . . . . . . . . : Monday, November 19, 2007 2:13:44 AM

tcalbaz

ASKER

I have re-installed windows xp on my workstation over the weekend. I then set the tcp/ip properties to dynamically allocated ip address and obtain dns automatically. I am now able to access the internet through my ie browser ver. 6.0 under normal windows xp but I still am not getting internet access via any other service: ftp, ping, mcafee, gotomypc etc.

its very odd.

DrDamnit

Try turning off all your av and firewall software.

tcalbaz

ASKER

DrDamnit:
OK - I will try turning off the av and firewall software when I get home tonight.
thank you

tcalbaz

ASKER

Guys, I think it was a combination of both of your solutions that got things working again. Many thanks.