ALL Windows shortcuts (LNK) hang, direct EXE files work fine
Posted on 2007-11-17
Whenever you double click on any shortcut file (.lnk) explorer hangs/freezes for 10-20 seconds. Current running applications do not freeze, just explorer. Note that during this time if you show task manager, everything is normal - no spikes in CPU utilization etc.
However, if I navigate say, into program files and open the same application from it's executable, it responds as it should- instantaneously.
I'm talking about new out of the box computers that were just built (7 of them) with 2GB of RAM and Pentium D processors.
Here's the REALLY weird thing: If you disable the LAN in network connections in Control Panel, all the .lnk files start working fine. Again, replicatable on 7 machines. And none of the shortcuts point to network locations!
Now, I'm pretty sure I know what caused this: Our company has a financial application that is delivered through the Novell application launcher window- after installing the files necessary to be able to run it, the same issue appeared on all computers.
The remaining 21 workstations that have not had this application installed are fine. The problem is, the application has been in use for 5 years, has not caused any issues - and is NECESSARY. There is no option to not-install it at this time.
I don't even know where to start on this. Uninstalling the financial application does not fix the problem (probably because the uninstaller is garbage)
Mind you, it's my job to fix the computers, but this by far has got me stumped.
Notes: I've tried running Regmon to see if the finance app had modified keys and that was what was causing the hanging - but I make heads or tails.
While I can always run apps from their direct exe file, these financial folks won't be able to wait 20 seconds every time they double click on an application...