Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Web Outlook shows messages, local Outlooks don't

Posted on 2007-11-18
3
Medium Priority
?
201 Views
Last Modified: 2010-03-06
Hi guys,

We have a SBS 2003 and Exchange Server 2003 (6.5.7638.1) SP2. We replaced the hard drive which is a clone of our old one but bigger. When I send a test e-mail from my gmail account to my office e-mail, I can see it in the Inbox using Web Outlook but not using my desktop Outlook. Other people in the office are having the same problem. Local Outlook says that it is connected to server and that all folders are up to date. Any ideas on how to fix this?

Thank you.
0
Comment
Question by:Yury Merezhkov
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 58

Accepted Solution

by:
tigermatt earned 2000 total points
ID: 20310803
Just for troubleshooting purposes, what happens when you disable cached Exchange mode in Outlook? Do the messages show up then? If so, try deleting the local OST file (where Outlook caches the email for cached Exchange mode) from C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook. That could be corrupt.

Failing that, try recreating the user's Outlook profile or, if worst comes to the worst, delete the user's profile and log back in to allow it to be recreated.

-tigermatt
0
 
LVL 7

Author Comment

by:Yury Merezhkov
ID: 20312972
When I disabled cached mode, it worked. Then I re-enabled it again, and it stopped working. Then I deleted outlook.ost, re-opened Outlook, and it works great now! Thanks a lot!
0
 
LVL 58

Expert Comment

by:tigermatt
ID: 20313554
Sounds like the OST was corrupted then; reenabling cached mode might have caused it to be regenerated. Glad to hear it is fixed. :-)
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question