Solved

Web Outlook shows messages, local Outlooks don't

Posted on 2007-11-18
3
199 Views
Last Modified: 2010-03-06
Hi guys,

We have a SBS 2003 and Exchange Server 2003 (6.5.7638.1) SP2. We replaced the hard drive which is a clone of our old one but bigger. When I send a test e-mail from my gmail account to my office e-mail, I can see it in the Inbox using Web Outlook but not using my desktop Outlook. Other people in the office are having the same problem. Local Outlook says that it is connected to server and that all folders are up to date. Any ideas on how to fix this?

Thank you.
0
Comment
Question by:RealSnaD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 58

Accepted Solution

by:
tigermatt earned 500 total points
ID: 20310803
Just for troubleshooting purposes, what happens when you disable cached Exchange mode in Outlook? Do the messages show up then? If so, try deleting the local OST file (where Outlook caches the email for cached Exchange mode) from C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\Outlook. That could be corrupt.

Failing that, try recreating the user's Outlook profile or, if worst comes to the worst, delete the user's profile and log back in to allow it to be recreated.

-tigermatt
0
 
LVL 7

Author Comment

by:RealSnaD
ID: 20312972
When I disabled cached mode, it worked. Then I re-enabled it again, and it stopped working. Then I deleted outlook.ost, re-opened Outlook, and it works great now! Thanks a lot!
0
 
LVL 58

Expert Comment

by:tigermatt
ID: 20313554
Sounds like the OST was corrupted then; reenabling cached mode might have caused it to be regenerated. Glad to hear it is fixed. :-)
0

Featured Post

[Webinar] Code, Load, and Grow

Managing multiple websites, servers, applications, and security on a daily basis? Join us for a webinar on May 25th to learn how to simplify administration and management of virtual hosts for IT admins, create a secure environment, and deploy code more effectively and frequently.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
how to add IIS SMTP to handle application/Scanner relays into office 365.
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question