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HP Printer Offline

Posted on 2007-11-18
Medium Priority
Last Modified: 2013-12-15
The printserver say the device is ready and online, but on the client machine it states that it is offline. I've done the basic troubleshooting with no success. How do I resolve this issue?
Question by:robert_woods
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LVL 11

Accepted Solution

bsharath earned 300 total points
ID: 20310682

Are you able to ping the print server and the printer?
Does the client have a firewall enabled.?
LVL 93

Assisted Solution

nobus earned 300 total points
ID: 20310899
if nothing helps, try uninstalling / reinstallingthe printer
LVL 12

Assisted Solution

chandru_sol earned 300 total points
ID: 20310914
Is it a network printer or printer installed locally?
LVL 13

Assisted Solution

lauchangkwang earned 300 total points
ID: 20312409
>> The printserver say the device is ready and online, but on the client machine it states that it is offline
It could be your client machine is not connected to the LAN / WAN ........ make sure the connection is get connected using the Network Cable / wireless for both PC and printserver ........... Hope this help ......
LVL 66

Assisted Solution

johnb6767 earned 300 total points
ID: 20312556
Hate to ask.....

But did you right click the printer on the client side, and uncheck "Use Printer Offline"?

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