asked on

Printing problem

hi
one of my users cannot print. when she prints, the document just gets stuck in the queue and wont print. you then have to restart the spooler and its ok again. every one else can print to these printers no problem. any ideaS??

ArunSinghRawat

does she gets any error message?please provide the OS and printer detail as well.

djMundy

Hi mikeleahy,

This may be a driver issue. On her PC try reinstalling the printer completely, including the driver.

1. Go to Control Panel, Printers.
2. Right click on the printer and choose delete.
3. Still in the printers window, click file, server properties.
4. In the drivers tab, select the driver for this printer, and click Remove.
5. Now try downloading the latest version of the driver and installing the printer again.

Cheers,
djMundy

mikeleahy

ASKER

sorry. its xp. printers vary from HP 2600 to 4500. no error messages. printer just says printing , and the jobs queue up

ASKER CERTIFIED SOLUTION

SheharyaarSaahil

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

mikeleahy

ASKER

i have just setup a new printer on the print server. i could connect and print fine to it. two other pcs could not print. the job would just stay in the queue until i deleted it and restarted the spooler service. when i add the printer locally on the pc i.e .add the port for the Ip of printer, it works ok

Engineer_JO

try to change the paper size in the printing preferences to be A4 , the default may be letter.