?
Solved

Microsfot Genuine Software Problem.

Posted on 2007-11-19
11
Medium Priority
?
569 Views
Last Modified: 2010-04-21
Hi All.
We have inherited a client who runs a small network SBS2003 and 5 clients.

One of these clients (laptop) has a copy of Windows XP Pro installed (Swedish Language) that appears to a be copy (i.e. not an original legit copy) and at the bottom right of the screen there is a little 'star' icon indicating that there is a problem.

I told the customer the problem and they are happy (this time) to install an original copy and pay the licence fee however when we try to follow the Windows Genuine Advantage web link (the star at the bottom right of the screen) it tries to download the active x software to perform the genuine check but fails and goes to a Microsoft screen that says 'cannot find the page you are looking for'.

I was under the impression that I could follow this route to purchase a genuine license and restore functionality - but it seems not.

My question is - what routes do I have?
Can I install an original version without destroying the data on the laptop? (Through the usual method of booting up a windows CD)
Is there an online route (Through the existing operating system that’s a copy) to activate it and purchase a license?

Any help or ideas would be great.

Thank you.
Andy Keen.
0
Comment
Question by:AndyKeen
  • 7
  • 4
11 Comments
 
LVL 32

Expert Comment

by:and235100
ID: 20311736
First of all - I would recommend running a repair install with a new, legitimate Windows CD - and enter the appropriate key when prompted.
You should not lose any data - and should only have to reinstall a couple of programs.
Then you can activate in the normal way.
0
 
LVL 1

Author Comment

by:AndyKeen
ID: 20311829
thats great - as I thought.

One other question. If I use a UK version of Windows XP Pro - will it allow me to instal it so that Swedish is the installed language - i.e. all messages, icons etc are in swedish? (As they are now)

Thank you and Regards
Andy
0
Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 32

Expert Comment

by:and235100
ID: 20311984
No - to get full language support - in a language other that US English - you will need a localised copy of XP.
0
 
LVL 32

Expert Comment

by:and235100
ID: 20312105
Before you do this - however - you could try changing your license key by launching C:\Windows\system32\msoobe /a from the Run box.
This should give you the opportunity to enter a valid key - and activate.

Personally - I would recommend the first method, though.
0
 
LVL 1

Author Comment

by:AndyKeen
ID: 20312145
thank you.

The advantage of the last method - msoobe is that it would retain the swedish version of his OS.

Persumably it would not cause a problem to try thi smethod first?
0
 
LVL 32

Accepted Solution

by:
and235100 earned 2000 total points
ID: 20312179
No - there shouldn't be any issue in trying msoobe /a first.

You say that you tried this method:
http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

Could you possibly try this when running in a newly created local Administrator account?
0
 
LVL 32

Expert Comment

by:and235100
ID: 20312185
The msoobe method is secondary (to my mind) because this frequently errors - especially on non-legitimate Windows.
0
 
LVL 1

Author Comment

by:AndyKeen
ID: 20312529
I had not tried the method - PKUInstructions - but I will now - That could be just what I am looking for.

Thanks again.

0
 
LVL 1

Author Closing Comment

by:AndyKeen
ID: 31409909
Excellant - Thank you.
0
 
LVL 32

Expert Comment

by:and235100
ID: 20320182
Hope that was successful. Thank you.
0

Featured Post

Take Control of Web Hosting For Your Clients

As a web developer or IT admin, successfully managing multiple client accounts can be challenging. In this webinar we will look at the tools provided by Media Temple and Plesk to make managing your clients’ hosting easier.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
SQL Database Recovery Software repairs the MDF & NDF Files, corrupted due to hardware related issues or software related errors. Provides preview of recovered database objects and allows saving in either MSSQL, CSV, HTML or XLS format. Ensures recov…
Suggested Courses
Course of the Month5 days, 13 hours left to enroll

588 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question