Microsfot Genuine Software Problem.
Posted on 2007-11-19
We have inherited a client who runs a small network SBS2003 and 5 clients.
One of these clients (laptop) has a copy of Windows XP Pro installed (Swedish Language) that appears to a be copy (i.e. not an original legit copy) and at the bottom right of the screen there is a little 'star' icon indicating that there is a problem.
I told the customer the problem and they are happy (this time) to install an original copy and pay the licence fee however when we try to follow the Windows Genuine Advantage web link (the star at the bottom right of the screen) it tries to download the active x software to perform the genuine check but fails and goes to a Microsoft screen that says 'cannot find the page you are looking for'.
I was under the impression that I could follow this route to purchase a genuine license and restore functionality - but it seems not.
My question is - what routes do I have?
Can I install an original version without destroying the data on the laptop? (Through the usual method of booting up a windows CD)
Is there an online route (Through the existing operating system thatÃ¢Â€Â™s a copy) to activate it and purchase a license?
Any help or ideas would be great.