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Mapping to a specific network drive does not work from some computers

Posted on 2007-11-19
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Last Modified: 2010-05-18
We are experiencing an issue mapping to a shared folder. We are in domain environment.
So far we have come accross three computers that refuse to map to a particular computer, but have no issues with mapping to other computers.
In the past they connected fine, but have recently stopped working.

Steps to troubleshoot that have been taken already:
- Verified DNS resolves properly and that the drive can be pinged by name and IP
- Checked File share and folder permissions.
- Logged in as domain admin and still could not map the drive
- Tried net use from command prompt, but got error 53
- Modified Nic TcP/IP DNS settings to append domain settings
- Changed speed/duplex from auto to 100/full and 100/half.
- Uninstalled and Re-installed File and Printer Sharing
- Left and Re-joined the Domain
- Connected via wire instead of wirless
- Tried connecting using different user accounts with no luck.
- Created a new shared folder with permissions to EVERYONE but still no luck on the trouble computers.
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Question by:xsol05
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LVL 26

Expert Comment

by:lnkevin
ID: 20312379
What error message pop up when mapping failure?
Is DHCP enable in your environment especially in the network that these two computers connected?

One suggestion is you want to check "Enable NetBios over TCP/IP" in tcp/ip properties

K
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Author Comment

by:xsol05
ID: 20312554
The Error message when trying from Windows is
"The Network Path xxxxx could not be found"
In a Command Prompt:
"System error 53 has occurred.
The network path was not found."

I justed Enabled the NetBios over TCP/IP and had no luck.
Have tried mapping to both the IP and the server name.

It is DHCP, the server is on a static IP.
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Accepted Solution

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lnkevin earned 1500 total points
ID: 20312684
justed Enabled the NetBios over TCP/IP and had no luck....
Do both on client and server

Did you try to map with server ip address instead of computer name?
What OS is client running?

K

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Author Comment

by:xsol05
ID: 20313984
Enabling that on server side corrected the problem.

Could you explain why that corrects the problem and also why it works while in the Default mode from most computers but not from others.

All PCs are on XP Pro-SP2.
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LVL 26

Expert Comment

by:lnkevin
ID: 20315126
If you don't have Win server or your win server does not work properly, enable NetBios over TCP/IP will solve your name resolution in Windows network environment.

K

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Author Comment

by:xsol05
ID: 20315369
We are in a DNS environment. The issue was not name resolution, the name resolved fine if you pinged it.
What else would cause the server to be unmapable from a handful of computers?
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LVL 26

Expert Comment

by:lnkevin
ID: 20315407
Do you have a mix mode environment (W3K, XP, vista...)? or some workgroup mixing with domain client?
If yes, you need to have Win server to resolve name in mix mode in addition of DNS (resolve name and IP address).

K

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