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Vista Business login problem: only getting otion to "insert smart card".  How do I get back to normal (UN/PW/Domain) entry?

Posted on 2007-11-19
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Last Modified: 2013-11-29
When boot up the Fujitsu ST5112, the Vista Business OS prompts the use to :Insert a smart card".  In the past, this screen also offered the option to use the normal Username/Password/Domain login - but this option is no longer available and I cannot seem to recover.  Not sure what the user did to get to this state, and we have never used smart card for login on this or any other pc.  How do I get back to the normal login screen?
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Question by:bleonardi
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11 Comments
 
LVL 3

Expert Comment

by:top_gizmo
ID: 20317047
Hit control-alt-delete and there should be a button under the pin input box.  It should be switch user or something like that.   from there you can choose another method.
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Author Comment

by:bleonardi
ID: 20321057
CTR-ALT-DEL does not bring up any option for switching users or entering login.  ALl that is on the screen:

(center) the message "Insert a smart card"
(lower left) options for handicapped access
(lower right) options to restart, shut down, hibernate, reboot

I am attempting to use system recovery (from boot menu) to roll back to earlier date.  However, ran into disk error warning - forced a chkdsk which is running now.
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Author Comment

by:bleonardi
ID: 20321249
CHKDSK successful.  Restoring to a week ago did not correct the problem.
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LVL 3

Expert Comment

by:top_gizmo
ID: 20324778
Is it only this one computer that is having the problem?  If it were more, I would think it was group policy.  I dont think it would hurt to do a gpresults from the group policy management console on another computer to see what is applies.  Another option is to move the computer account into an OU that you know is set to "Smart Card Required - Disabled" or boot into safe mode and logon as admin to check things out.
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Author Comment

by:bleonardi
ID: 20329371
It is just one computer.  However, it is the only Vista PC so suspect this issue is related to that OS.

Just in case, I checked the group policy settings.  On the server (DC), the policy : "Interactive logon: Require smart card" was "Not Defined".  I set to "Disabled".  No help.

I was able to logon to the PC in Safe Mode (local admin account).  In security policies for the PC, this same policy was already set to "Disabled".  

On reboot after all of above I am still only getting Smart Card option at login screen.

So, I have made some progress by being able to logon in Safe Mode, but in normal mode I am still having same problem.  Any other suggestions?

THANKS - Brian
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Author Comment

by:bleonardi
ID: 20329402
Also, I ran gpresult from my Windows XP Pro laptop.  Results here:


Microsoft (R) Windows (R) XP Operating System Group Policy Result tool v2.0
Copyright (C) Microsoft Corp. 1981-2001

Created On 11/21/2007 at 11:56:04 AM



RSOP results for CROSSMD\bleonardi on LAPTOPLEO2 : Logging Mode
----------------------------------------------------------------

OS Type:                     Microsoft Windows XP Professional
OS Configuration:            Member Workstation
OS Version:                  5.1.2600
Domain Name:                 CROSSMD
Domain Type:                 Windows 2000
Site Name:                   Default-First-Site
Roaming Profile:            
Local Profile:               C:\Documents and Settings\bleonardi
Connected over a slow link?: No


COMPUTER SETTINGS
------------------
    CN=LAPTOPLEO2,CN=Computers,DC=Crossmd,DC=local
    Last time Group Policy was applied: 11/21/2007 at 11:00:24 AM
    Group Policy was applied from:      MXSERVER.Crossmd.local
    Group Policy slow link threshold:   500 kbps

    Applied Group Policy Objects
    -----------------------------
        Default Domain Policy

    The following GPOs were not applied because they were filtered out
    -------------------------------------------------------------------
        Local Group Policy
            Filtering:  Not Applied (Empty)

    The computer is a part of the following security groups:
    --------------------------------------------------------
        BUILTIN\Administrators
        Everyone
        BUILTIN\Users
        NT AUTHORITY\NETWORK
        NT AUTHORITY\Authenticated Users
        LAPTOPLEO2$
        Domain Computers
       

USER SETTINGS
--------------
    CN=Brian Leonardi,CN=Users,DC=Crossmd,DC=local
    Last time Group Policy was applied: 11/21/2007 at 11:01:28 AM
    Group Policy was applied from:      MXSERVER.Crossmd.local
    Group Policy slow link threshold:   500 kbps

    Applied Group Policy Objects
    -----------------------------
        Default Domain Policy

    The following GPOs were not applied because they were filtered out
    -------------------------------------------------------------------
        Local Group Policy
            Filtering:  Not Applied (Empty)

    The user is a part of the following security groups:
    ----------------------------------------------------
        Domain Users
        Everyone
        Debugger Users
        BUILTIN\Administrators
        BUILTIN\Users
        NT AUTHORITY\INTERACTIVE
        NT AUTHORITY\Authenticated Users
        LOCAL
        IE Users
        Domain Admins
       
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LVL 3

Accepted Solution

by:
top_gizmo earned 500 total points
ID: 20332275
Is there any smart card middleware installed?  Some middleware has options to force smart card.  If you have middleware installed, try uninstalling it to see if that may help.

Sorry, but I dont go back to work until Monday, so I wont be able to take a closer look at Vista until then...
0
 

Author Comment

by:bleonardi
ID: 20350845
The only smart card software is the drivers from O2 Micro.  When I disable the smart card services and reboot, I end up with NO logon options!  Very strange.

I suppose there could be a Vista service that controls the UN/PW login prompt that is not enabled...any idea which service(s) I should check?
0
 

Author Comment

by:bleonardi
ID: 20375992
I am giving up trying to correct this.  Using recovery disk to reload OS.
0
 

Author Comment

by:bleonardi
ID: 20376024
Points are yours top_gizmo.  Thanks for trying.
0
 

Author Comment

by:bleonardi
ID: 20386259
For the record: reload of OS using recovery disk resolved the problem.  Root cause remains unknown.
0

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