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Office 2003 problems after Adobe 8 Pro install

Posted on 2007-11-19
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Last Modified: 2010-05-19
I recently installed Adobe 8 Pro on my Windows XP Pro SP2 machine.  Every time I try to open MS Word 2003, I receive the error message "Microsoft Office Word has encountered a problem and needs to close.  We are sorry for the inconvenience."  And it wants to keep loading MS Word 2003 in safe mode.  Also, my Outlook 2003 has reverted back as if I never set up an account.  Any thoughts?

Thanks,
Ryan
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Question by:ryan_horman
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Expert Comment

by:war1
ID: 20313002
Hello ryan_horman,

Looks like the install of Adobe Acrobat Pro 8 corrupted some of your Office files.  

Uninstall Acrobat 8 and test if that fixes problems.

If no joy, reinstall Office 2003.

If no joy, perform a system restore back to a date before you installed Acrobat 8.

Hope this helps!
war1
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LVL 27

Expert Comment

by:michko
ID: 20313425
Check that you are current with all Office updates (and Windows, of course).
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Author Comment

by:ryan_horman
ID: 20313784
I found this fixed it:

http://howtotroubleshoot.blogspot.com/2005/10/how-to-clean-word.html

But thanks for all the help!

Thank you,
Ryan Horman
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by:war1
ID: 20313906
Ryan, glad you found a solution. Which step fixed the problem?  I thought you had problem with Outlook also.  The blogspot article does not address your Outlook issue.
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Author Comment

by:ryan_horman
ID: 20314003
Oh, I apologize.  The mail profile was corrupt.  I recreated it going to Control Panel > Mail > Show Profiles > Add

Is that the answer your looking for?

Thanks,
Ryan
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LVL 97

Expert Comment

by:war1
ID: 20314125
Yes, Ryan!  Glad the problem is fixed.
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Author Comment

by:ryan_horman
ID: 20314173
Thanks the help anyways!   :)

Thank you,
Ryan
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