Windows XP boot problem, virus?
Posted on 2007-11-19
I have a Windows 2003 Network. 2 Servers, one is SBS Win 2003 and other is a file server / terminal server Win 2003. I have about 15 workstations, a mix of Win XP and Win 2000.
One of my Win XP machines is giving me problems this morning, I'm scratching my head a bit and don't know how I should attack the problem. This is where I'm at........
User comes in this morning and boots up her computer. From what I understand everything at first boot up went fine.......except when boot up was finished she had an error telling her that "Norton Antivirus has errors and needed to but shut down......do you want to send this info Microsoft". From this point I'm involved. I see this error sometimes.......usually not a big deal, so first thing I tried was a reboot. Upon reboot the computer hangs at "Applying Computer Settings". Interesting......So, I did a little research and found that people get around this by unplugging the network cable. So I did that, and reboot again.......this time I get past "Applying Computer Settings" and now I get the chance to enter my login information. So I enter login info (administrator) and now I'm hanging at "Loading Your Personal Settings". So I tried booting in Safe Mode........and it worked......I was able to get to the desktop.......So I tried to run Norton Virus Scan. I open Norton, and I go to the scan section, I hit the scan button, and nothing happens........Norton just hangs.
So this is where I'm at.......I suspect this to be a virus, but I can't get a scan to run to find out. I should tell you that I had this computer taken apart last week for a cleaning, and I pulled the heatsink off and reattached with some Artic Silver. The computer ran good for 3 days (better than it was before I took it apart). And I ran a load on the processor when I was in safe mode and it seemed to be running fine. So I don't think this is the problem, but I've been wrong before. :-)
Anyone have any ideas?