Motorola Access Point Wireless, I need software for this product.  Can't ping.

Posted on 2007-11-19
Medium Priority
Last Modified: 2013-11-09
I have a motorola WA840g wireless access point and need software for it.  I want to secure it.

I cannot ping it to get into settings.
So, I'm looking for software and other help.
Question by:paulbarstool
  • 4
LVL 54

Expert Comment

ID: 20314823

Do you have the CD that came with the device?  The software is on that CD.

The device may not respond to a ping by default.  However did you try following the steps in Section 2 of the User's Guide to configure your PC to work with the unit and then use your browser to connect to it?  Were you using an ethernet cable or trying with wireless?  You should use an ethernet cable.

What was your computer's IP?  You might want to restart your computer after connecting it to the AP with the cable.  This should provide your computer with an IP address that will allow it to access the device.

The software isn't needed for the setup but let me know if you prefer that method and don't have the CD.  I haven't seen a place on the Motorola site to download the app but I can look again.  Otherwise you will need to contact Motorola to get a new CD.  The manual method (using the browser) will work just as well though and is usually pretty easy.  I can provide more details on any step you need.

Let me know if you have any questions or need more information.


Author Comment

ID: 20315181
I do not have the software CD for this product and have tried ping the router at with no luck.  I have also reset the wireless access device.   My wireless computers see it and can connect but I want to make it secure.  
LVL 54

Accepted Solution

b0lsc0tt earned 1000 total points
ID: 20315573
Don't try to ping.  Enter the router's IP in the browser.  Can you connect to it?  What happens?

If you can't connect please check your computer's IP and post that info here (e.g. IP, subnet mask, gateway).  Let me know if you need help getting the info.

Thanks for letting me know about the CD.  If you don't want to do this manually then you will need to contact them for a replacement CD.  The manual method should be pretty easy though so I would use it.  I can help you with it if you ask and provide the information I need.  :)

LVL 54

Expert Comment

ID: 20613531
I'm glad I could help.  Thanks for the grade, the points and the fun question.


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