Outlook Express is corrupted and needs to be re-installed.
Posted on 2007-11-19
I was helping my friend try to switch from using MSN to Verizon DSL. She had Internet Explorer 6 and we went to Windows Update to upgrade her computer to IE 7. It seemed to load with no problems and Internet Explorer works great.
I then opened Outlook Express and created her server settings for Verizon and she was able to receive all her mail that was on Verizon's server. Of course, she didn't have any addresses in her address book so we then signed on to MSN and exported her addresses to the Outlook Express address book.
This seemed to work fine and we were able to open some of her mail messages.
A little while later we decided to correct a few of her email addresses that needed updating. When we tried editing one of the email addresses it didn't seem to update it after we added the new address.
Then all of a sudden it hung up and we closed the Outlook Express. When we went back into it, we were not able to open any of the messages that were in her inbox. The error message said that we have to reload Outlook Express. When we tried to go into her address book, it wouldn't let us and said the address book was corrupt and to reinstall it.
How do we re-install the Outlook Express or any advice to solve this problem will be so much appreciated.
I even tried to restore her computer to an earlier date (11/14) but Restore told us that it could not restore her computer. We tried it twice for different dates and it won't restore.
Please help solve this problem. I feel bad that I have my friend's computer messed up when all I was doing was trying to help. Thank you.