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Attachments are replaced with blank ones using CRM

Posted on 2007-11-19
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Last Modified: 2013-11-24
http://support.microsoft.com/kb/899475/en-us

The link above is for our issue.  Because we meet all the conditions and cannot change any of them, we are awaiting a solution to the problem of blank email attachments being received if users have CRM and a forward rule for CRM which allows tracking.

I am hoping someone in experts-exchange can progress the issue more then Microsoft or perhaps has some information as to how this issue is developing.
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Question by:regosnell
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Expert Comment

by:preitmeyer
ID: 20316469
Ive never seen this with Microsoft CRM being the culprit before. The article you provided states that "Attached e-mail message is blank." So is it only when you forward another email as an attachment? Or are you saying it happens on like word documents etc?
Please let me know as I dont think this is CRM (even though CRM does use a rule to forward all messages)
-Paul
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Author Comment

by:regosnell
ID: 20319444
If i forward an email (regardless if it has any attachments or not) as a non inline attachment to my outlook 2003 via our exchange 2003, the message will come across with an attachment but the attachment will be onl 64 b in size and be a completely blank email attachment.  No subject, no sender, and if there was one, no extrernal attachment (AKA Word file).

This will only occur for our CRM users with the CRM forwarding rule.  If I turn the rule off, the message are received correctly.
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Accepted Solution

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preitmeyer earned 2000 total points
ID: 20320205
A) I would open a support ticket with Microsoft Business Solutions support
B) Open the rule deployment wizard on your server, and delete the rule for everyone
C) Run the wizard again and deploy the rules to everyone
D) Make sure the user running the CRM Exchange Router Service on your CRM server has full rights to everyones mailbox in exchange
E) Restart the CRM Exchange Router Service

Let me know how that goes
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Author Comment

by:regosnell
ID: 20320796
When we do the rule at the exchange level for an individual account instead of creating it on the Client side of Outlook it works.  Thanks.
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Author Closing Comment

by:regosnell
ID: 31410024
Thanks for getting us thinking on another area for a fix.
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LVL 6

Expert Comment

by:preitmeyer
ID: 20320816
Regosnell,
The Rule Deployment wizard creates a server side rule, always use that :-) Im glad you got it to work
-Paul
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