Attachments are replaced with blank ones using CRM

Posted on 2007-11-19
Last Modified: 2013-11-24

The link above is for our issue.  Because we meet all the conditions and cannot change any of them, we are awaiting a solution to the problem of blank email attachments being received if users have CRM and a forward rule for CRM which allows tracking.

I am hoping someone in experts-exchange can progress the issue more then Microsoft or perhaps has some information as to how this issue is developing.
Question by:regosnell
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3

Expert Comment

ID: 20316469
Ive never seen this with Microsoft CRM being the culprit before. The article you provided states that "Attached e-mail message is blank." So is it only when you forward another email as an attachment? Or are you saying it happens on like word documents etc?
Please let me know as I dont think this is CRM (even though CRM does use a rule to forward all messages)

Author Comment

ID: 20319444
If i forward an email (regardless if it has any attachments or not) as a non inline attachment to my outlook 2003 via our exchange 2003, the message will come across with an attachment but the attachment will be onl 64 b in size and be a completely blank email attachment.  No subject, no sender, and if there was one, no extrernal attachment (AKA Word file).

This will only occur for our CRM users with the CRM forwarding rule.  If I turn the rule off, the message are received correctly.

Accepted Solution

preitmeyer earned 500 total points
ID: 20320205
A) I would open a support ticket with Microsoft Business Solutions support
B) Open the rule deployment wizard on your server, and delete the rule for everyone
C) Run the wizard again and deploy the rules to everyone
D) Make sure the user running the CRM Exchange Router Service on your CRM server has full rights to everyones mailbox in exchange
E) Restart the CRM Exchange Router Service

Let me know how that goes
Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.


Author Comment

ID: 20320796
When we do the rule at the exchange level for an individual account instead of creating it on the Client side of Outlook it works.  Thanks.

Author Closing Comment

ID: 31410024
Thanks for getting us thinking on another area for a fix.

Expert Comment

ID: 20320816
The Rule Deployment wizard creates a server side rule, always use that :-) Im glad you got it to work

Featured Post

Get MongoDB database support online, now!

At Percona’s web store you can order your MongoDB database support needs in minutes. No hassles, no fuss, just pick and click. Pay online with a credit card. Handle your MongoDB database support now!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part II
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question