Solved

Attachments are replaced with blank ones using CRM

Posted on 2007-11-19
6
1,009 Views
Last Modified: 2013-11-24
http://support.microsoft.com/kb/899475/en-us

The link above is for our issue.  Because we meet all the conditions and cannot change any of them, we are awaiting a solution to the problem of blank email attachments being received if users have CRM and a forward rule for CRM which allows tracking.

I am hoping someone in experts-exchange can progress the issue more then Microsoft or perhaps has some information as to how this issue is developing.
0
Comment
Question by:regosnell
  • 3
  • 3
6 Comments
 
LVL 6

Expert Comment

by:preitmeyer
ID: 20316469
Ive never seen this with Microsoft CRM being the culprit before. The article you provided states that "Attached e-mail message is blank." So is it only when you forward another email as an attachment? Or are you saying it happens on like word documents etc?
Please let me know as I dont think this is CRM (even though CRM does use a rule to forward all messages)
-Paul
0
 

Author Comment

by:regosnell
ID: 20319444
If i forward an email (regardless if it has any attachments or not) as a non inline attachment to my outlook 2003 via our exchange 2003, the message will come across with an attachment but the attachment will be onl 64 b in size and be a completely blank email attachment.  No subject, no sender, and if there was one, no extrernal attachment (AKA Word file).

This will only occur for our CRM users with the CRM forwarding rule.  If I turn the rule off, the message are received correctly.
0
 
LVL 6

Accepted Solution

by:
preitmeyer earned 500 total points
ID: 20320205
A) I would open a support ticket with Microsoft Business Solutions support
B) Open the rule deployment wizard on your server, and delete the rule for everyone
C) Run the wizard again and deploy the rules to everyone
D) Make sure the user running the CRM Exchange Router Service on your CRM server has full rights to everyones mailbox in exchange
E) Restart the CRM Exchange Router Service

Let me know how that goes
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:regosnell
ID: 20320796
When we do the rule at the exchange level for an individual account instead of creating it on the Client side of Outlook it works.  Thanks.
0
 

Author Closing Comment

by:regosnell
ID: 31410024
Thanks for getting us thinking on another area for a fix.
0
 
LVL 6

Expert Comment

by:preitmeyer
ID: 20320816
Regosnell,
The Rule Deployment wizard creates a server side rule, always use that :-) Im glad you got it to work
-Paul
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Microsoft Dynamics GP 2013 9 63
Outlook Condational Formatting - Flaging Items by Age 1 271
Scribe: Allowing for SQL Authentication 3 59
crm 2010 on premise 5 62
Oracle Apps Profiles option: A user profile is a set of shifting options that alter the way one runs an application. A value is set for each option under the user's profile when the Oracle application user logs on to any responsibility or changes…
"Disruption" is the most feared word for C-level executives these days. They agonize over their industry being disturbed by another player - most likely by startups.
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now