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Issues with Outlook Express pulling in e-mails.

Posted on 2007-11-19
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Last Modified: 2010-04-21
Hello,

I have recently encountered a issue with Outlook Express when trying to pull in new e-mails from our server.  OE loads perfectly then it begins to communicate with the server to bring in the e-mail.  You can see that the number of e-mails is increasing as the number next to the inbox folder increases.  However, when you actually look in the inbox no new e-mails have been downloaded.  

I was running Norton AV and started encountering a error with a DLL file related to Norton.  I decided to remove Norton AV and I installed CA AV.  After running CA's AV I found several viruses.  Feeling that this might have solved the problem I loaded OE up again.  It acted in the same manner as before by pulling in e-mails but not showing them.  Half way through the d/l of the e-mails I encountered a DLL error related to CA's anti-virus.

I am running XP SP2 OE 6.0  CA Anti-virus and CA Anti-spam.

Has anyone seen a issue like this and have they been able to solve this problem?
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Question by:zettler92656
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war1 earned 500 total points
ID: 20316583
Hello zettler92656,

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll
Go to Start > Run and type regsvr32 OLE32.DLL

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

5.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
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Author Closing Comment

by:zettler92656
ID: 31410033
Hi War1,
I performed the potential fix that you provided and it seemed to work for a bit but then the same error came back.  I have tried using both Norton AV and CA AV but programs exhibit the same error message related to the .DLL files that govern there functions.
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