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Microsoft Windows Picture Manager stops opening jpg files

Posted on 2007-11-19
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Last Modified: 2008-02-01
Have an odd case with Microsoft Picture Manager.

We are working with Office Small Business 2007 on an XP PRO SP2 machine.

We are using to open jpg files.   Click on the jpg... and it opens.

This will work for a while... then.... it stops.

We double click on a jpg and nothing happens.   If we go to Start | All Programs | Microsoft Office... picture manger... it will not open.

If we go to Control Panel, Add/Remove programs and uninstall it and reinstall it... the cycle starts over.  Everything works fine... but then stops.

We have yet to isolate what might be causing this.
Any suggestions would be greatly appreciated.

The user does have Admin rights.

Tomster2
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Question by:Tomster2
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8 Comments
 
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Expert Comment

by:David Scott, MCSE
ID: 20319285
right click on the jpg and do open with and select picture manager, then put a check in always use this program to open this file.

if that doesn't work, then in windows explorer, tools, folder options, file types, set the file type jpg to open with office picture manager.

are there any other graphics programs on the computer that are opening and prompting to set it as the default program for file types...jpg etc?
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Author Comment

by:Tomster2
ID: 20319781
Familiarwith both of your suggestions.  Had already tried those... but once jpg files failed to open in picture manager - neither option would repair the problem.  Only a uninstall/reinstall would revive it.

I concur with your third idea... that something is fighting somewhere... but no prompts have been observed.   But I believe something is trying to grab the jpg association... and not eloquently... have to find out what it is.

Additional info... if I use the first two suggestions and change the association to another program, for example, internet explorer, double clicking on a jpg - it opens fine.  

Occassionally, I can then change it back to Picture Manager... and then it works... but this only fixes the problem once in a while... the other times is does not.   The point is, it seems like only Picture Manager is being trashed to a non-working state.   You can set the association to Picture Manager... but the program itself fails.   This is confirmed by trying to start the program from Start | All Programs | Microsoft Office | Picture Manager... it won't... until I reinstall.

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LVL 12

Expert Comment

by:David Scott, MCSE
ID: 20319823
what happens when you try to open picture manager? nothing happens?  error message?
anything in machines error logs?  
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Author Comment

by:Tomster2
ID: 20321868
Nothing happens.   No error message.   Event log | Application... shows nothing.
The machine did have Kodak EasyShare software on it and we think that may be part of the problem.  As soon as we downloaded some photos, we again had problems opening them.

NOTE: we do not use the EasyShare software and the Kodak camera is long gone.  

Used Add/Remove to remove all Kodak software.   It said complete... but application log said
**************************************
Product: PCDADDIN -- Error 1905.Module C:\Program Files\KODAK\Kodak EasyShare software\AddIn\VistaPCD.cyx failed to unregister.  HRESULT .  Contact your support personnel.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
****************************************
The link had no information to offer.  Googling VistaPCD.cyx returned nothing but a few other people with the same error but no resolution.

I know you can register and unregister DLL's but what about other files i.e. VistaPCD.cyx?
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LVL 12

Expert Comment

by:David Scott, MCSE
ID: 20321921
i would see if kodak's website can provide you with an uninstaller that may cleanup what the uninstaller left behind.

microsoft also has an uninstaller cleanup

http://support.microsoft.com/kb/290301

you could also manually delete the reg entries for kodak and the program files directory for kodak
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Accepted Solution

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Tomster2 earned 0 total points
ID: 20324209
At this point, on a hunch I turned off all the defenses.   Picture Manger worked again.   Began turning the defenses on, one at a time.   The culprit was CounterSpy.  It had placed quaranteen status on two of the picutre manager files.   They were in the "user action" quaranteen section - so suspect the user gave an incorrect answer.
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Expert Comment

by:modus_operandi
ID: 20457249
Closed, 500 points refunded.
modus_operandi
EE Moderator
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