Solved

Outlook is incredibly slow when asking to open an additional mailbox

Posted on 2007-11-20
11
1,156 Views
Last Modified: 2010-03-08
Hello all,
My problem is with Outlook 2007
My company has a Mailbox called Customer Support
When I as outlook to open this new mailbox (in addition to my personal one), then outlook is incredibly slow.
(More then 5 minutes to open...) Then browsing the mails in customer support is also very slow.
When I remove this additional mailbox, I don't have any troubles.

This is something new, as I always had this additional mailbox, and I had never this problem.
Also, some other people have this additional mailbox open without any problems, so I guess this must have something to do with my profile.
Any idea to help me ? Thanks in advance....
0
Comment
Question by:richard_lauth
  • 5
  • 4
11 Comments
 
LVL 12

Expert Comment

by:opie6373
ID: 20319703
does the customer support mailbox have alot of email in the working folders (inbox, sent items, deleted items?) if so that will slow it down.  do you see any outlook popups saying that outlook is retrieving info from the exchange server?

are you in cached mode? try coming out of cached mode.  

 
0
 

Author Comment

by:richard_lauth
ID: 20319880
Hello opie6373
The customer support has many emails thats for sure....
But the other people accessing the same mailbox do not have this problem.

No popups are coming.
Also, when turning off cached mode, it is even worse...
0
 
LVL 12

Expert Comment

by:opie6373
ID: 20319895
yeah, i'd remove you exchange account from outlook and readd it

did it work fine before with outlook 2007?
0
 

Author Comment

by:richard_lauth
ID: 20320045
Yes it worked fine until some days...
Don't know what happened...
I will try to recreate my account, and if needed, I will reinstall my computer
Thanks anyway opie6373
0
 
LVL 12

Expert Comment

by:opie6373
ID: 20320304
how about reinstalling outlook ?  anything in your error logs?  any microsoft updates recently?  or other changes?
0
Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

 

Author Comment

by:richard_lauth
ID: 20326413
Well, just reinstall my computer.
OS + Office

Exactly the same problem. So this must be on the Exchange 2007 server side...
0
 

Author Comment

by:richard_lauth
ID: 20327181
Ok I have some news.
It is probably a Vista update that is causing this problem.
I have tested it on an other computer as well, using Windows Vista, with same level of update
And the problem is the same.

Tested on a Windows XP with Office 2007 : no problem....

SO many thanks to microsoft and there nice updates.... but these kind of updates, I would rather forget them....
0
 
LVL 12

Expert Comment

by:opie6373
ID: 20327486
does the update support removal?  do you use wsus to manage your updates?  if so i would uninstall the update and then change the approval in wsus (unless it is a critical security update)
0
 

Author Comment

by:richard_lauth
ID: 20333456
OK find out what was causing the problem.
On the exchange server, I passed for a couple of days this command :

netsh int ip set chimney DISABLED
This was causing all the troubles

netsh int ip set chimney ENABLED fixed it immediately.

So hope this can help others.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 23945506
PAQed with points refunded (125)

Computer101
EE Admin
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now