Incredibly slow network browsing in all Office Save / Save As boxes

I have a customer running a SBS 2003 Domain with very decent spec XP Machines. They are struggling on a couple of the machines to save office files to the shared (and mapped) drive on the server, as it takes an incredibly long time (sometimes up to 5 minutes per folder change) to browse through folders on the mapped drive when in the save / save as box.

If they browse to the mapped drive through explorer or my computer it works perfectly, with no delay and similarly it works fin when using other programs such as Photoshop.

This problem only seems to affect Office programs and I'm stumped. Any suggestions would be great.

Thanks.
hainsworthAsked:
Who is Participating?
 
jaya31Commented:
0
 
wobbledCommented:
0
 
wobbledCommented:
Also Office tries to find document template references embedded within the document.
If the network document refers to no-longer-available templates, or templates from a different share, that could cause the delay.  
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
hainsworthAuthor Commented:
The cause of the problem is saving files from email attachments (right click on attachment and save as) so the document is not actually being opened by outlook, just saved.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Please post a COMPLETE ipconfig /all from both your SBS as well as a sample workstation.

Also, do you have printers attached to workstations? or networked and installed as "local" printers on your SBS?

And, any mapped drives on the workstations? or shortcuts in the folder you are trying to save to which point to other drives?

Jeff
TechSoEasy
0
 
Tom-J-LaelCommented:
I've had a problem with LAN bandwidth caused by a NIC surge protector that was onboard a Belkin UPS. Not saying that's the bottle neck but maybe there's a problem with the machine's nics? or a switch they're commonly connected to.

Do this.

Visit Speedtest.egix.net on the server
visit the same speedtest on a machine that's running normal
run the speedtest on the machines that are acting weird

comapare the data
0
 
hainsworthAuthor Commented:
great, sorted thanks.
0
 
hainsworthAuthor Commented:
now sorted, it was due to a mapped drive to an old NT workstation with an iffy network card that kept dropping connections. Thanks.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.