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Incredibly slow network browsing in all Office Save / Save As boxes

Posted on 2007-11-20
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Last Modified: 2012-06-21
I have a customer running a SBS 2003 Domain with very decent spec XP Machines. They are struggling on a couple of the machines to save office files to the shared (and mapped) drive on the server, as it takes an incredibly long time (sometimes up to 5 minutes per folder change) to browse through folders on the mapped drive when in the save / save as box.

If they browse to the mapped drive through explorer or my computer it works perfectly, with no delay and similarly it works fin when using other programs such as Photoshop.

This problem only seems to affect Office programs and I'm stumped. Any suggestions would be great.

Thanks.
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Question by:hainsworth
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8 Comments
 
LVL 17

Expert Comment

by:wobbled
ID: 20318516
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LVL 17

Expert Comment

by:wobbled
ID: 20318520
Also Office tries to find document template references embedded within the document.
If the network document refers to no-longer-available templates, or templates from a different share, that could cause the delay.  
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Author Comment

by:hainsworth
ID: 20318782
The cause of the problem is saving files from email attachments (right click on attachment and save as) so the document is not actually being opened by outlook, just saved.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20319192
Please post a COMPLETE ipconfig /all from both your SBS as well as a sample workstation.

Also, do you have printers attached to workstations? or networked and installed as "local" printers on your SBS?

And, any mapped drives on the workstations? or shortcuts in the folder you are trying to save to which point to other drives?

Jeff
TechSoEasy
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LVL 3

Expert Comment

by:Tom-J-Lael
ID: 20325052
I've had a problem with LAN bandwidth caused by a NIC surge protector that was onboard a Belkin UPS. Not saying that's the bottle neck but maybe there's a problem with the machine's nics? or a switch they're commonly connected to.

Do this.

Visit Speedtest.egix.net on the server
visit the same speedtest on a machine that's running normal
run the speedtest on the machines that are acting weird

comapare the data
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Accepted Solution

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jaya31 earned 250 total points
ID: 20442394
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Author Closing Comment

by:hainsworth
ID: 31410082
great, sorted thanks.
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Author Comment

by:hainsworth
ID: 20627603
now sorted, it was due to a mapped drive to an old NT workstation with an iffy network card that kept dropping connections. Thanks.
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