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New user not in Global Address List

Posted on 2007-11-20
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I have just migrated the final 188 users from Domino to Microsoft Exchange 2003 4 days ago.  I am having problems with two users who are not showing in the Global Address List.

When opening Outlook for the first time I get an error saying "The name could not be resolved. The name could not be matched to a name in the address list."

When I look in the Global Address List from my Outlook client and Outlook web access these users to not appear.
I have checked that "Hide from exchange address lists" is not checked for these users
I have also tried running the recipient update services manually.
The users can access their mailbox via outlook web access fine
The exchange server was restarted the day after the users were migrated so I don't think restarting the services will do anything as advised on other websites.

Thanks



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Question by:hertel-dev
5 Comments
 
LVL 28

Expert Comment

by:peakpeak
ID: 20318718
Do you have more than one domain controller? If so, start Active Directory Sites and Services and do a manual replication.
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Expert Comment

by:kamleshgwalani
ID: 20318862
Make sure you have Global Catalog Server within the sme domain network and restart that too, seems that details are not getting update from Global Catalog
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Author Comment

by:hertel-dev
ID: 20320225
Tried manually replicating and it hasn't worked.  I have not tried restarting the GC.  I have found this warning the event log when I apply the recipient policy.

Event Type:      Warning
Event Source:      MSExchangeAL
Event Category:      Address List Synchronization
Event ID:      8315
Date:            20/11/2007
Time:            14:49:24
User:            N/A
Computer:      HTMAIL
Description:
The service could not update the entry 'CN=Username,OU=Site,DC=hertel,DC=co,DC=uk' because inheritable permissions are not propagated to this object. The inheritable permissions may be disabled because the object belongs to a Windows 2000 administrative group or the inheritable permissions were disable explicitly by an administrator. DC=hertel,DC=co,DC=uk

For more information, click http://www.microsoft.com/contentredirect.asp.

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hertel-dev earned 0 total points
ID: 20320279
Resolved the problem myself.  Added Allow inheritable permissions from parent to propagate to this object check box is selected to the users security that were affected.  Thanks for the help.
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LVL 12

Expert Comment

by:David Scott, MCSE
ID: 20320296
right click on your recipient update policy and click rebuild instead of update.  

also see this:

http://support.microsoft.com/default.aspx?scid=kb;en-us;315531



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