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OWA not working internally or externally on exchange 2007 machine.  All was well, but it doesn't work now.

Posted on 2007-11-20
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Last Modified: 2010-03-06
We only updated the ceritificate for SSL on this machine, but i can't imagine that would cause a problem, especially internally.  Please help  THanks.
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Question by:QuiteSupersonic
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LVL 22

Expert Comment

by:ATIG
ID: 20319657
Can you provide more details please....

Ex 07 and an internal external url setting and if you changed the cert you need to update that informtion as well.

What happens when a user tries to access OWA?
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Expert Comment

by:kamleshgwalani
ID: 20319684
Check the IIS logs too
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Author Comment

by:QuiteSupersonic
ID: 20319719
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:

    * Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
    * If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
    * Click the Back button to try another link.

HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)

Technical Information (for support personnel)

    * Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    * Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.
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LVL 22

Expert Comment

by:ATIG
ID: 20319772
what has changed..... if you remove the cert can you access the server?
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Author Comment

by:QuiteSupersonic
ID: 20319788
let me check
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Author Comment

by:QuiteSupersonic
ID: 20319892
how do i go about removing the certificate?
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LVL 22

Expert Comment

by:ATIG
ID: 20319899
IIS--> Security Tab--> follow the wizard
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Author Comment

by:QuiteSupersonic
ID: 20319984
it was removed, and had no effect
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LVL 22

Expert Comment

by:ATIG
ID: 20320001
1. have you veried its name in DNS?
2. have you restarted IIS
3. have you modified IIS in any manner minus the cert?
4. you can verify the /owa etc.. directories exist
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LVL 6

Expert Comment

by:kamleshgwalani
ID: 20320775
event viewer will be helpful here...please check that...are u typing in ur browser this way

https://exchange.organisation.com/EXCHANGE

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Author Comment

by:QuiteSupersonic
ID: 20327379
Not finding anything in the event logs, and I set up a test virtual directory and was able to get to that, which microsoft said was key in determining whether the problem related to IIS or to Exchange.

Any other ideas guys?  This is urgent.
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Author Comment

by:QuiteSupersonic
ID: 20404502
please close this thread.    found the answer.
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Expert Comment

by:kamleshgwalani
ID: 20409152
Please highlight what was that
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Accepted Solution

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QuiteSupersonic earned 0 total points
ID: 20410577
re-installed IIS and re-installed Client access role, and all was well after that.
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Expert Comment

by:Vee_Mod
ID: 20527107
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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