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Blackberry's not Activating over wireless ( new BES envirment)

Posted on 2007-11-20
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Last Modified: 2008-02-01
Hi

We have a single server setup with a Windows 2003 DC running Exchange 2003 SP1
I have installed BES 4.1.2 and setup as per the guide
Created a BESAdmin account, granted it send / recieve as permssions on entire DC, made it an exchange admin view only, gave it send as / recieve / administer info Store permssions on the Informatin store.

I have allowed port 3101 outbound on my firewall

I double checked this against the MS Knowledge base article 912918 where halfway down it lists the requirments.

Blackberry Manager opens and i have added my user account, i have clicked the option to generate and send an activation password which arrives in my account, i then put the password in Enterprise activation on my device, i then get an etp message in my inbox.

On the device it just stays on activatiing and then about 20 mins later i get a message on device "The server is not responding please contact your system Administrator"

I then get another etp message appear in my inbox.

Anyine got any ideas, is there a log file that will tell me why its failing

Thanks

Nick
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Question by:ncomper
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6 Comments
 
LVL 104

Accepted Solution

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Sembee earned 1500 total points
ID: 20320879
If you are seeing the messages from the Blackberry appear in your inbox then either the message is being tampered with en-route (AV, Antispam firewall etc) or (most likely) you don't have the permissions configured correctly.

Any reason you are still on Exchange 2003 SP1? SP2 is almost two years old. I would strongly suggest an upgrade.

Is the account that you are trying to use an Administrator or domain admin?

Simon.
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Expert Comment

by:xidou
ID: 20320883
Can you active it with usb cable directly connect to base?
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LVL 104

Expert Comment

by:Sembee
ID: 20320894
You could, but I wouldn't recommend it. If the wireless activation doesn't work, then the day to day operation most likely will not work as well. They are all using the same process.

Simon.
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LVL 5

Author Comment

by:ncomper
ID: 20321051
Guys thanks for getting back to me, I am planning to upgrade to sp2 shortly, i tried making the Besadmin account a member of the domain admins but that did not help.

Im going to try stopping sophos and Pure message to see if that helps, ill come back if not

Thanks
0
 
LVL 5

Author Comment

by:ncomper
ID: 20321283
Hi

I tried turning off all the spam / virus software but still no joy

Anyone have any other ideas

Thanks

Nick
0
 
LVL 5

Author Comment

by:ncomper
ID: 20507364
Hi People

I had blackberry Support look at my BES server and it was configured correctly, i activated using the desktop manager software and it worked fine, been working for a couple of weeks now so thats got me out of the whole.

Thanks

Nick
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