Solved

Blackberry's not Activating over wireless ( new BES envirment)

Posted on 2007-11-20
6
717 Views
Last Modified: 2008-02-01
Hi

We have a single server setup with a Windows 2003 DC running Exchange 2003 SP1
I have installed BES 4.1.2 and setup as per the guide
Created a BESAdmin account, granted it send / recieve as permssions on entire DC, made it an exchange admin view only, gave it send as / recieve / administer info Store permssions on the Informatin store.

I have allowed port 3101 outbound on my firewall

I double checked this against the MS Knowledge base article 912918 where halfway down it lists the requirments.

Blackberry Manager opens and i have added my user account, i have clicked the option to generate and send an activation password which arrives in my account, i then put the password in Enterprise activation on my device, i then get an etp message in my inbox.

On the device it just stays on activatiing and then about 20 mins later i get a message on device "The server is not responding please contact your system Administrator"

I then get another etp message appear in my inbox.

Anyine got any ideas, is there a log file that will tell me why its failing

Thanks

Nick
0
Comment
Question by:ncomper
  • 3
  • 2
6 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 20320879
If you are seeing the messages from the Blackberry appear in your inbox then either the message is being tampered with en-route (AV, Antispam firewall etc) or (most likely) you don't have the permissions configured correctly.

Any reason you are still on Exchange 2003 SP1? SP2 is almost two years old. I would strongly suggest an upgrade.

Is the account that you are trying to use an Administrator or domain admin?

Simon.
0
 

Expert Comment

by:xidou
ID: 20320883
Can you active it with usb cable directly connect to base?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 20320894
You could, but I wouldn't recommend it. If the wireless activation doesn't work, then the day to day operation most likely will not work as well. They are all using the same process.

Simon.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 5

Author Comment

by:ncomper
ID: 20321051
Guys thanks for getting back to me, I am planning to upgrade to sp2 shortly, i tried making the Besadmin account a member of the domain admins but that did not help.

Im going to try stopping sophos and Pure message to see if that helps, ill come back if not

Thanks
0
 
LVL 5

Author Comment

by:ncomper
ID: 20321283
Hi

I tried turning off all the spam / virus software but still no joy

Anyone have any other ideas

Thanks

Nick
0
 
LVL 5

Author Comment

by:ncomper
ID: 20507364
Hi People

I had blackberry Support look at my BES server and it was configured correctly, i activated using the desktop manager software and it worked fine, been working for a couple of weeks now so thats got me out of the whole.

Thanks

Nick
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question