?
Solved

Help Desk and Live Chat Suggestions Needed

Posted on 2007-11-20
2
Medium Priority
?
194 Views
Last Modified: 2013-11-19
I am installing a new site which requires a help desk (trouble ticket) system and live chat.  I have been looking at Kayako, but it seems very complicated to setup and their live chat is not as sophisticated as others.  Maybe I need to keep the two functions separate.

I have been using PHPLiveSupport on other sites.  In general it is not too bad, except it does not allow for geolocation and the company has not updated the app in a long long time (and seemed to be shut down for a while not long ago either).

Any suggestions would be appreciated.  Time is of an essence.
0
Comment
Question by:lsolheim
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 11

Accepted Solution

by:
bsharath earned 1500 total points
ID: 20320527
0
 
LVL 11

Expert Comment

by:bsharath
ID: 20355771
Did this help or do you need anything specific
0

Featured Post

Video: Liquid Web Managed WordPress Comparisons

If you run run a WordPress, you understand the potential headaches you may face when updating your plugins and themes. Do you choose to update on the fly and risk taking down your site; or do you set up a staging, keep it in sync with your live site and use that to test updates?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

FAQ pages provide a simple way for you to supply and for customers to find answers to the most common questions about your company. Here are six reasons why your company website should have a FAQ page
Dramatic changes are revolutionizing how we build and use technology. Every company is automating, digitizing, and modernizing operations. We need a better, more connected way to work together as teams so we can harness the insights from our system…
The viewer will learn how to look for a specific file type in a local or remote server directory using PHP.
The viewer will learn how to create and use a small PHP class to apply a watermark to an image. This video shows the viewer the setup for the PHP watermark as well as important coding language. Continue to Part 2 to learn the core code used in creat…
Suggested Courses

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question