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Help Desk and Live Chat Suggestions Needed

I am installing a new site which requires a help desk (trouble ticket) system and live chat.  I have been looking at Kayako, but it seems very complicated to setup and their live chat is not as sophisticated as others.  Maybe I need to keep the two functions separate.

I have been using PHPLiveSupport on other sites.  In general it is not too bad, except it does not allow for geolocation and the company has not updated the app in a long long time (and seemed to be shut down for a while not long ago either).

Any suggestions would be appreciated.  Time is of an essence.
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