Solved

Help Desk and Live Chat Suggestions Needed

Posted on 2007-11-20
2
176 Views
Last Modified: 2013-11-19
I am installing a new site which requires a help desk (trouble ticket) system and live chat.  I have been looking at Kayako, but it seems very complicated to setup and their live chat is not as sophisticated as others.  Maybe I need to keep the two functions separate.

I have been using PHPLiveSupport on other sites.  In general it is not too bad, except it does not allow for geolocation and the company has not updated the app in a long long time (and seemed to be shut down for a while not long ago either).

Any suggestions would be appreciated.  Time is of an essence.
0
Comment
Question by:lsolheim
  • 2
2 Comments
 
LVL 11

Accepted Solution

by:
bsharath earned 500 total points
ID: 20320527
0
 
LVL 11

Expert Comment

by:bsharath
ID: 20355771
Did this help or do you need anything specific
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Suggested Solutions

Both Easy and Powerful How easy is PHP? http://lmgtfy.com?q=how+easy+is+php (http://lmgtfy.com?q=how+easy+is+php)  Very easy.  It has been described as "a programming language even my grandmother can use." How powerful is PHP?  http://en.wikiped…
Author Note: Since this E-E article was originally written, years ago, formal testing has come into common use in the world of PHP.  PHPUnit (http://en.wikipedia.org/wiki/PHPUnit) and similar technologies have enjoyed wide adoption, making it possib…
The viewer will learn how to look for a specific file type in a local or remote server directory using PHP.
The viewer will learn how to create and use a small PHP class to apply a watermark to an image. This video shows the viewer the setup for the PHP watermark as well as important coding language. Continue to Part 2 to learn the core code used in creat…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now