This question is with reference to our company reports that are burst through Cognos and dent out by way of email
We currently included text in the email body of the email (MSOutlook) sent out to our clients giving an explanation on how to open and save the attached Cognos report. If emails are sent in html, the text is sometimes duplicated. The way resolve this is by send the email as plain text which is not particularly easy to read, again we have no explanation as to why this is happening.
Can anyone suggest why this is happening and how it can be resolved