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Cognos Question

Posted on 2007-11-20
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Last Modified: 2008-02-01
This question is with reference to our company reports that are burst through Cognos and dent out by way of email

We currently included text in the email body of the email (MSOutlook) sent out to our clients giving an explanation on how to open and save the attached Cognos report. If emails are sent in html, the text is sometimes duplicated. The way resolve this is by send the email as plain text which is not particularly easy to read, again we have no explanation as to why this is happening.

Can anyone suggest why this is happening and how it can be resolved
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Question by:ac_davis2002
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7 Comments
 
LVL 12

Expert Comment

by:RWrigley
ID: 20321603
When you say you're including test in the body of the email, is this something you've done within cognos, or something that your exchange server adds?  Also, are you sending the reports as links or as embedded reports?
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Author Comment

by:ac_davis2002
ID: 20326716
We have added the text within Cognos8. the reports are sent as excel attachments
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LVL 12

Expert Comment

by:RWrigley
ID: 20327877
And the text is only duplicated somtimes?  The email interface in Cognos is brutally simple...it's just an SMTP stream to the email server.  Is there anything notable about the emails that show duplicate text versus the ones that don't (thinking in terms of recipient types, attachement types, etc)?
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Author Comment

by:ac_davis2002
ID: 20328238
Yep only to certain recipents. not that i can think of although thats food for thought and somthing i will review?

Is there anypossibility we can add the text through exchange then?
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Accepted Solution

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RWrigley earned 2000 total points
ID: 20328889
Not easily, no.  There was a problem in early versions of Cognos 8 with email attachements getting duplicated, but that had more to do with Event Studio, and it duplicated the attachment, not the text, but it might be a similiar problem.  If only happens with certain recipients, does it ALWYAS happen with those recipients?  If so, does their name contain any special characters (diacretics, etc)?
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Author Comment

by:ac_davis2002
ID: 20330981
It has just occured to me, we do cut and paste the text into the email, having spoken to the administrator, she has advised that when she paste the text in when set html sometimes it looks as if it  gets 'mixed up'.

Could the cutting and pasting be the issue?
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LVL 12

Expert Comment

by:RWrigley
ID: 20332159
It seems unlikely, but I wouldn't rule it out.  Sounds like a fairly easy test though.  
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