Solved

Cognos Question

Posted on 2007-11-20
7
550 Views
Last Modified: 2008-02-01
This question is with reference to our company reports that are burst through Cognos and dent out by way of email

We currently included text in the email body of the email (MSOutlook) sent out to our clients giving an explanation on how to open and save the attached Cognos report. If emails are sent in html, the text is sometimes duplicated. The way resolve this is by send the email as plain text which is not particularly easy to read, again we have no explanation as to why this is happening.

Can anyone suggest why this is happening and how it can be resolved
0
Comment
Question by:ac_davis2002
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 12

Expert Comment

by:RWrigley
ID: 20321603
When you say you're including test in the body of the email, is this something you've done within cognos, or something that your exchange server adds?  Also, are you sending the reports as links or as embedded reports?
0
 

Author Comment

by:ac_davis2002
ID: 20326716
We have added the text within Cognos8. the reports are sent as excel attachments
0
 
LVL 12

Expert Comment

by:RWrigley
ID: 20327877
And the text is only duplicated somtimes?  The email interface in Cognos is brutally simple...it's just an SMTP stream to the email server.  Is there anything notable about the emails that show duplicate text versus the ones that don't (thinking in terms of recipient types, attachement types, etc)?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:ac_davis2002
ID: 20328238
Yep only to certain recipents. not that i can think of although thats food for thought and somthing i will review?

Is there anypossibility we can add the text through exchange then?
0
 
LVL 12

Accepted Solution

by:
RWrigley earned 500 total points
ID: 20328889
Not easily, no.  There was a problem in early versions of Cognos 8 with email attachements getting duplicated, but that had more to do with Event Studio, and it duplicated the attachment, not the text, but it might be a similiar problem.  If only happens with certain recipients, does it ALWYAS happen with those recipients?  If so, does their name contain any special characters (diacretics, etc)?
0
 

Author Comment

by:ac_davis2002
ID: 20330981
It has just occured to me, we do cut and paste the text into the email, having spoken to the administrator, she has advised that when she paste the text in when set html sometimes it looks as if it  gets 'mixed up'.

Could the cutting and pasting be the issue?
0
 
LVL 12

Expert Comment

by:RWrigley
ID: 20332159
It seems unlikely, but I wouldn't rule it out.  Sounds like a fairly easy test though.  
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi, In my previous Article  (http://www.experts-exchange.com/Database/Reporting/A_15199-Introduction-to-Microstrategy.html)I discussed some basic understanding of Microstrategy that how we can get in Intro of Microstrategy (MSTR). Now it's tim…
Jaspersoft Studio is a plugin for Eclipse that lets you create reports from a datasource.  In this article, we'll go over creating a report from a default template and setting up a datasource that connects to your database.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question