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Crystal Reports Server XI  Connection via Client infoview receives Transport Error

Posted on 2007-11-20
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I have Crystal Reports Server XI newly installed on a machine in the UK.  I have the client software (i.e. infoview) installed locally here in the US.  When trying to log into the CRS I receive the following error: Transport error: Communication failure.    If I use the http address to the info view on that machine, I do not have a problem logging in.   I'm sure this is a firewall issue of some sort.  I have added the usual ports into the firewall (6400, 6401, etc) but I am still receiving an error.   Could anyone advise what else I should check?   I am able to connect to an other CRS in the UK so it's not a communication issue with the network.   I can ping the new machine that the CRS XI is on without a problem.
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Question by:khughes1101
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by:Kurt Reinhardt
ID: 20324221
Infoview isn't client software.  It's simply a browser based portal you can access via URL (it might look like it's "installed" because there may be a shortcut to it in the Crystal Reports Server program file accessed through your Start menu) .  If you can type the URL directly into your browser address field and it works, then that indicates the shortcut  in your program list is pointing to the wrong address.  What is it you're doing that you have multiple CRS environments, btw?

~Kurt
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by:khughes1101
ID: 20327277
We are testing against our software.   We can only get one CRS to work (out of four) trial installations, each installation has a different issue.   That doesn't bode very well.   When I say client, I'm referring to as the installation of installing "client" software which basically, in this case puts the link to the server.  Since I already had that on my machine from a prior install, I'm using that and changing the system name.   That works fine for other installaitons (3 of 4) but not for this one.   I'm using an infoview as an example, because I receive the same error if I try to connect via Crystal Developer, CMC or our software.   All state that there is an error as stated above.   When I try using CMC I receive a little bit more information stating that the account information is not recognized.     Once again, if I use the http connection that is on the server in question, it works fine.  Unfortunately, I cannot do that with Crystal Developer.   Any help would be appreciated.
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by:Kurt Reinhardt
ID: 20329583
Are you using CRXI R1 or R2 (and, correspondingly, CRS R1 or R2)?  Also, are you using IIS or Tomcat as your web server (which would indicate .NET Infoview or Java Infoview, respectively)?

~Kurt
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by:khughes1101
ID: 20329605
R2 for both.   .Net version (IIS)  
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by:Kurt Reinhardt
ID: 20329729
Ok, there's definitely an installation order that needs to be followed.  Assuming a clean Windows installation:

1)  Windows (exclude .net framework from base install - it's normally installed as part of Windows, but .aspx extentions will be missing from IIS if it's installed prior to IIS)
2)  All necessary patches and/or hot fixes
3)  IIS
4)  All necessary patches and/or hot fixes
5) .NET framework 2.0
6) All necessary patches and/or hot fixes

/Optional step

If you're using R2 AND you are going to have  Crystal Reports on the same physical machine as Crystal Reports server, then you should install CRXI R2 first and patch it up to the most recent Service Pack

/End Optional step

7)  Install Crystal Reports Server
8)  Remove  \ from the end of the URLs within IIS per http://support.businessobjects.com/library/kbase/articles/c2017053.asp
9)  Patch up to most recent Service Pack

Lastly, you'll need to go into the CCM and ensure that all necessary services are both started AND enabled.

~Kurt
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by:khughes1101
ID: 20350876
I've re-installed, checked updates, etc.  As long as I'm on that machine I do not have a problem accessing the CRS.  If I am on any other machine using the Crystal Report Developer and try to log on to that CRS I receive the Transport Error message.   Any help would be greatly appreciated.
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Expert Comment

by:Kurt Reinhardt
ID: 20351954
CRS relies upon DNS.  Did you use a Fully Qualified Domain Name?  Can you ping it from the command line on the developer machine?  Are you on different networks or subnets?

~Kurt
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Author Comment

by:khughes1101
ID: 20351969
I can ping it fine.   No problems from the dev machine.
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by:khughes1101
ID: 20351987
No problems pinging it from the Dev machine.   I know the machines are at least communicating.   If I take the CRS server down, I receive a different error message something to the effect that the service is not running on port 6400.   I bring the service back up and I receive the Transport error message.
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Author Comment

by:khughes1101
ID: 20353146
When using the JAVA Infoview, I receive the following message:  Account Information Not Recognized: Unable to connect to service InfoStore from server hnum via CMS hnum
Hopefully, this may shed some light out there.

Thank you much for all of your help.

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Accepted Solution

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khughes1101 earned 0 total points
ID: 20353562
I had to change the ordering of the network adapters for a multihomed Computers.   Using the following article:  http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=c2010587&sliceId=&dialogID=11960345&stateId=1 0 11964004

I was able to resolve this issue.

Thank you for all of your help.
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Expert Comment

by:Kurt Reinhardt
ID: 20359488
Thanks for posting the solution!  I was thinking it had to be network related at this point, but didn't have time to respond further.  Please ask to close this question, but keep it available for others to read.

~Kurt
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Author Comment

by:khughes1101
ID: 20359541
Since I'm new to this site, I was looking to see if I could figure out how to do just that.  Any direction would be appreciated.
Thanks again.
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Author Comment

by:khughes1101
ID: 20554180
Please close this question.   It appears to still be open and I am receiving e-mails to close.   Thank you.
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