Apple, MAC (leopard), 10.5.1, Xerox, Phaser 8560DN, Quicken 2004 crashes

Posted on 2007-11-20
Medium Priority
Last Modified: 2013-11-12
I've been able to print my checks to this printer up until today.   I receive an unexpected error when printing to this printer when in Quicken 2004.     I am able to print from other applications to this printer without a problem.  Has anyone else experienced this issue?   I've re-installed the printer driver, downloaded the newest print driver from xerox.   I have another printer that I can print to but why all of sudden did this stop working.   Any advise would be greatly appreciated.
Question by:CAT27
LVL 41

Expert Comment

by:Eoin OSullivan
ID: 20321895
Did it coincide with Leopard update 10.5.1?

Accepted Solution

CAT27 earned 0 total points
ID: 20322092
I found the solutions or temp. fix.   Phaser 8560 driver that Xerox is providing is not compatible with Leopard 10.5.1.  

Although I could print from other applications, I could not print from Quicken 2004.  The fix was to change the print driver to Generic Postscript print driver from the printer setup.   I was able to print after that without any problems.   I'm sure Xerox will have a fix for this soon.  In the meantime this is the fix.

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