Create a Virtual Call Center?
Posted on 2007-11-20
Any recommendations of how to create a call center without buying lots of PBX equipment? I know there are hosted VoIP services available that can help do this, and I am familiar with them, but what are some recommendations based on personal experience? Are there any small office VoIP PBXes that can do what we need (below)?
The project is to have multiple tech consulting companies to share some resources. Goals are:
-To rotate an emergency tech on call. "Press 1 for emergency" can forward to the extension designated for that day, and then to an emergency voice mail box.
-Possibly to have extensions or mailboxes for techs who mostly work at home (each tech is at different site)
-Spell by name directory
-Advanced features a plus, find me/follow me, ACD, calling groups, etc. might be useful