Solved

Configuration information ould not be read from the domain controller, either because the machine in unavailable, or access has been denied

Posted on 2007-11-20
7
317 Views
Last Modified: 2010-04-20
Issue:

Windows 2003 Server R2, Std.
Share on the server (Called storage) that gives authenticated users modify rights and NTFS permissions give authenticated users modify permissions.

The users My Documents folder points to a downlevel folder on that share.  From teh desktop if that user double-clicks on My Documents it opens without issue; however, if the user tries to access their My Documents from a command (Save, Open, etc) within any Office application she gets the following error:

Configuration information ould not be read from the domain controller, either because the machine in unavailable, or access has been denied.

Even if I put in teh full unc path to the server and share it gives the same error message.

Now if I do the unc to the server I can see all the shares on the server, however, if I double-click on the storage share it gives the above error.  She can copy and past the file into My Documents from the desktop, but cannot save from an office application.
0
Comment
Question by:gratiot
  • 3
  • 2
7 Comments
 
LVL 12

Expert Comment

by:bhnmi
ID: 20323678
Are you sure that her My Docs is redirecting properly?
0
 

Author Comment

by:gratiot
ID: 20323828
As far as I can tell they are, if you have a suggestion of where I can look if I am missing something I will check.
0
 
LVL 12

Expert Comment

by:bhnmi
ID: 20323850
If you right click on the my docs you can see the location.
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:gratiot
ID: 20325227
yes, I can see it.. it is \\servername\storage\department\users\username

If I type that into the start | run will also bring up the folder without issue

It is only when I am in an office product.
0
 

Accepted Solution

by:
gratiot earned 0 total points
ID: 20353966
This issue can be closed, I have resolved the issue.  It had to do with Office being installed using an unattended installer. .bat and .mst files pointed locations to a DFS share that does not exist anymore, however, caused conflicts with accessing files through any office product.  The resolution however was to backup the user profile folder, delete the profile off the PC and have teh user log back in.
0
 
LVL 1

Expert Comment

by:modus_operandi
ID: 20386455
Closed, 500 points refunded.
modus_operandi
EE Moderator
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Every system administrator encounters once in while in a problem where the solution seems to be a needle in haystack.  My needle was an anti-virus version causing problems with my Exchange server. I have an HP DL350 with Windows Server 2008 Stand…
Problem Description: Actually I found the below issue with some customers after migration from SMS 2003 to SCCM 2007 and epically if they change site code, some clients may appear in the console with old site code, plus old sites still appearing …
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question