Configuration information ould not be read from the domain controller, either because the machine in unavailable, or access has been denied

Posted on 2007-11-20
Last Modified: 2010-04-20

Windows 2003 Server R2, Std.
Share on the server (Called storage) that gives authenticated users modify rights and NTFS permissions give authenticated users modify permissions.

The users My Documents folder points to a downlevel folder on that share.  From teh desktop if that user double-clicks on My Documents it opens without issue; however, if the user tries to access their My Documents from a command (Save, Open, etc) within any Office application she gets the following error:

Configuration information ould not be read from the domain controller, either because the machine in unavailable, or access has been denied.

Even if I put in teh full unc path to the server and share it gives the same error message.

Now if I do the unc to the server I can see all the shares on the server, however, if I double-click on the storage share it gives the above error.  She can copy and past the file into My Documents from the desktop, but cannot save from an office application.
Question by:gratiot
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 12

Expert Comment

ID: 20323678
Are you sure that her My Docs is redirecting properly?

Author Comment

ID: 20323828
As far as I can tell they are, if you have a suggestion of where I can look if I am missing something I will check.
LVL 12

Expert Comment

ID: 20323850
If you right click on the my docs you can see the location.
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.


Author Comment

ID: 20325227
yes, I can see it.. it is \\servername\storage\department\users\username

If I type that into the start | run will also bring up the folder without issue

It is only when I am in an office product.

Accepted Solution

gratiot earned 0 total points
ID: 20353966
This issue can be closed, I have resolved the issue.  It had to do with Office being installed using an unattended installer. .bat and .mst files pointed locations to a DFS share that does not exist anymore, however, caused conflicts with accessing files through any office product.  The resolution however was to backup the user profile folder, delete the profile off the PC and have teh user log back in.

Expert Comment

ID: 20386455
Closed, 500 points refunded.
EE Moderator

Featured Post

PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question