Configuration information ould not be read from the domain controller, either because the machine in unavailable, or access has been denied

Posted on 2007-11-20
Last Modified: 2010-04-20

Windows 2003 Server R2, Std.
Share on the server (Called storage) that gives authenticated users modify rights and NTFS permissions give authenticated users modify permissions.

The users My Documents folder points to a downlevel folder on that share.  From teh desktop if that user double-clicks on My Documents it opens without issue; however, if the user tries to access their My Documents from a command (Save, Open, etc) within any Office application she gets the following error:

Configuration information ould not be read from the domain controller, either because the machine in unavailable, or access has been denied.

Even if I put in teh full unc path to the server and share it gives the same error message.

Now if I do the unc to the server I can see all the shares on the server, however, if I double-click on the storage share it gives the above error.  She can copy and past the file into My Documents from the desktop, but cannot save from an office application.
Question by:gratiot
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LVL 12

Expert Comment

ID: 20323678
Are you sure that her My Docs is redirecting properly?

Author Comment

ID: 20323828
As far as I can tell they are, if you have a suggestion of where I can look if I am missing something I will check.
LVL 12

Expert Comment

ID: 20323850
If you right click on the my docs you can see the location.
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Author Comment

ID: 20325227
yes, I can see it.. it is \\servername\storage\department\users\username

If I type that into the start | run will also bring up the folder without issue

It is only when I am in an office product.

Accepted Solution

gratiot earned 0 total points
ID: 20353966
This issue can be closed, I have resolved the issue.  It had to do with Office being installed using an unattended installer. .bat and .mst files pointed locations to a DFS share that does not exist anymore, however, caused conflicts with accessing files through any office product.  The resolution however was to backup the user profile folder, delete the profile off the PC and have teh user log back in.

Expert Comment

ID: 20386455
Closed, 500 points refunded.
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