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Quick Messenger Error "Network Request Not Supported"

Posted on 2007-11-20
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Last Modified: 2009-11-13
I am running Vista clients on SBS 2003 R2.
I am using Quick Messenger v3.2 as my intraoffice instant messenger, a medical office that cannot broadcast on the internet due to HIPPA compliance issues.
I have properly installed Q.M. on all machines, and enabled the Messenger Service on my server.  The error message "Network Request Not Supported" appears when attempting to send messages to another client.  It seems as though something is blocking the request to send messages, either internally within Vista, or on the server.  Any permissions that need to be assigned or modified?  Is this another Vista issue?  My colleague uses XP Pro on his SBS 2003 R2 based system and the Q.M. works just fine.
Your thoughts are appreciated.
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Question by:adamfh
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12 Comments
 
LVL 9

Expert Comment

by:cdesigner
ID: 20325169
Looks like QM uses NetBios or mailslots, both types of communications can be blocked by Windows internal firewall ( and any other firewall software ).

ps. We are developers of commercial internal messenger and this is most common problem :)
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Author Comment

by:adamfh
ID: 20326967
cdesigner, is there any way to selectively turn off this type of blocking from the firewall, or should I shut off the windows firewall completely?

 I don't have risk of threat from within my small company of 6 clients + 1 server (hard wired LAN, no wireless), just mainly from internet attacks for which I have a solid Cisco PIX 501 firewall.
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LVL 9

Expert Comment

by:cdesigner
ID: 20327166
Try to turn off the firewall for a test.
If QM will work,you should  add him into the list of Exceptions of the Windows Firewall. Be sure that exceptions is allowed.
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Author Comment

by:adamfh
ID: 20327780
I turned off Firewall on the two clients that I am using for test environment.  This did not work.  I added QM to the Exceptions of Win Firewall (figuring it wouldn't work if turning off Firewall didn't work, but thought I'd try any way), and this did not work.
Any other ideas?
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LVL 9

Expert Comment

by:cdesigner
ID: 20327993
Check your TCP/IP settings in the LAN, click advanced in the TCP/IP settings, select WINS tab.
Be sure that NetBios over TCP/IP is enabled. You should restart computer if you'll change it.
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Author Comment

by:adamfh
ID: 20331593
cdesigner:  Your suggestion was a good one, as my Netbios over TCP/IP was disabled, it is now enabled.  I also made sure that my server is set this way, and it is already.
I restarted the clients in question................still a no go.

Any other ideas?
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LVL 9

Expert Comment

by:cdesigner
ID: 20331678
please open Start->Run->cmd.exe
type:
nbtstat -n
and post here the output
0
 
LVL 1

Author Comment

by:adamfh
ID: 20331932
C:\Users\alauer>nbtstat -n
TCFM_LAN:
Node IpAddress: [192.168.16.22] Scope Id: []
                NetBIOS Local Name Table
       Name               Type         Status
    ---------------------------------------------
    LAUERDO01      <00>  UNIQUE      Registered
    TWINCITYFAMILYM<00>  GROUP       Registered
    LAUERDO01      <20>  UNIQUE      Registered
    TWINCITYFAMILYM<1E>  GROUP       Registered
Where LAUERDO01 is client name and twincityfamilym is domain name
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LVL 9

Accepted Solution

by:
cdesigner earned 500 total points
ID: 20332000
Oh! Vista have no messenger service more. QM can't register names ( there should be names with <03> code ). I think that QM does not provide NetBios protocol by self ( as our messenger for example ) and can't work without this service. This is also the reason why QM send messages so long ( if there messenger service is present ).
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LVL 1

Author Comment

by:adamfh
ID: 20332125
Thanks for pointing out that fact.  I guess I can't use QM, will try others that don't use NetBios. Thank you.
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LVL 9

Expert Comment

by:cdesigner
ID: 20332304
I can suggest to you this local messenger:
http://www.cezeo.com/products/lantalk-net/
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Expert Comment

by:drcolin
ID: 25818752
adamfh,

If you are still keeping tabs on this, what solution did you end up finding that works with Vista? I'm in the exact same situation you are. I do not want a "chat" utility as I don't want to encourage my staff to do this. I just want the quick message ability like Quick Messenger. That would be the perfect program if it worked with Vista!
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