We have recently been provided a new domain name from our head office in the US and all email accounts are now able to use the old email address eg. email@example.com as well as the new email address of firstname.lastname@example.org.
We are able to receive emails to these addresses but when replying to the messages that have been sent from an external email account (another domain) the 'To' address field has @COMPANYNAME appended to the end!
Obviously this is a problem for our less vigilant users to have to delete this appended title from the address...its not even an email address, its just our company name as @COMPANYNAME at the end.
Does anyone have any thoughts on this? I cant guarantee the new email address/domain was set up correctly as it was done by another office in Germany.
Fell free to ask questions